Hca 230 Final

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Associate Program Material
Final Project Overview, Case Studies, and Questions

Interpersonal Communication

Final Project Overview

For this assignment, you must respond substantively (ie, 300- to 500-words) to each of the questions regarding the case studies below. Do not repeat or summarize the case study! You should discuss important elements related to the scenario and provide your own thoughtful analysis.

Please do not add a cover page. Type your answer directly into the box provided. It is not necessary to use Times New Roman 12 point font or to double-space when typing your answer.

You must provide a properly formatted in-text citation for Cheesebro, O'Connor, and Rios (2010) at least once within each answer. Do not refer to "the text," or to a particular chapter. Cite the authors.

You must also provide a properly formatted References page.

Final Project Case Studies, and Questions

1. Case Study One: Pat and Chris

Pat and Chris are medical billing specialists who have been in the same department for two years. They are both well qualified and do a good job. They have always been competitive, each believing that they are the biggest contributors to team success. There is also an ongoing problem between them based on political views. During a team meeting two weeks ago, they had an argument after the state’s new gun control law was mentioned. Pat leaned back in his chair, crossed his arms, and loudly stated, “The government should keep its hands off my rights,” and, “Anyone who thinks that gun control is a good idea is ignorant.” Chris immediately leaned forward, pointing his finger at Pat and sternly told him that he did not know what he was talking about: guns cause hundreds of unnecessary injuries and deaths every year because the public has access to them. Their manager calmed things down and finished the meeting, but now Pat and Chris are avoiding each other whenever possible and not sharing important work-related information. When the two are forced to interact, they find ways to subtly make verbal attacks at one another. The tension between them has spread, production has slowed and the entire team feels stressed because of the situation.

|Question |Response | |Discuss the types of conflict |There is a definite conflict between Pat and Chris when in comes to difference in points of view. They | |present in this scenario and |each have their reserved opinion on gun control laws and are not afraid to voice those opinions as well as| |explain how interpersonal |feel strongly about them. These types of differences are very common in the workplace due to a variety of | |communication between Pat and |backgrounds and political views. There are four levels of communication as explained by Cheesebro, | |Chris could have been improved.|O’Connor, Rios (2010) and this specifically could be described as opinion talk. With this the opportunity | | |for certain opinions that lead to conflict are greatly widened due to those differences in opinion. There | | |is also very strong value conflicts in the scenario since both Pat and Chris believe strongly in their | | |opinion of what gun laws should be or not be. This conversation between these two co-workers was | | |inappropriate due to its location. There is a time and place for every type of conversation and this | | |certain political conversation was not placed in the appropriate date, time, or location. There was a work| | |meeting happening and this type of conversation is not one to bring up when there are other issues at hand| | |that are truly related to the workplace and the...
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