Read full document

Hca 230

By | November 2008
Page 1 of 6
Communication in healthcare is one of the most important parts physicians and their staff must have. Next to education it is the foundation of healthcare delivery. If you do not have the capability of communicating with the patients you cannot get to the root of the problem to determine the best treatment to provide. You will also not have any patients to treat, if you do not have a little bedside manner that involves communication. There are six main reasons to study health communication.

First, communication is crucial to the success of healthscare encounters. Without it, caregivers cannot hear patients’ concerns, make diagnoses, share their recommendations, or follow-up on treatment outcomes. (The McGraw−Hill Companies, 2004)

Second, communication is an important source of personal confidence and coping ability. Health professionals are less likely to experience burnout when they are confident about their communication skills. Likewise, patients cope best when they feel comfortable discussing delicate subjects like pain and death, and people involved in support groups often cope better and even live longer than similar persons who are not members. (The McGraw−Hill Companies, 2004)

Third, effective communication saves time and money. Caregivers who listen attentively and communicate a sense of caring and warmth are less likely than others to be sued for malpractice. Likewise, patients who communicate clearly with their caregivers have the best chance of having their concerns immediately addressed. (The McGraw−Hill Companies, 2004)

Fourth, communication helps healthcare organizations operate effectively. By communicating well with clients and potential clients, organizations are better able to evaluate their effectiveness and develop plans for improvement. Communication skills are also useful in motivating employees, establishing innovative teams and raising performance standards. (The McGraw−Hill Companies, 2004)

Fifth, wise use of mass...

Rate this document

What do you think about the quality of this document?

Share this document

Let your classmates know about this document and more at