Hbd6771 Ex4

Topics: Dispute resolution, Negotiation, Mediation Pages: 2 (464 words) Published: May 13, 2013
HBD6771.E1 Assignment 4

1. List 5 ideas that can be used to avoid a win/lose situation in the negotiation process.

2. List 3 indicators that the person with whom you are negotiating is using competitive negotiation techniques. How could you deal with each of these?

3. Discuss the value of collaborative negotiation.

In collaborative negotiation the approach is to treat the relationship as an important and valuable element. The competitive approach to negotiation assumes a fixed pie, zero-sum, win-lose situation. In collaborative negotiation, it is assumed that the pie can be enlarged by finding things of value to both parties, thus creating a win-win situation where both parties can leave the table feeling that they have gained something of value. The collaborative approach to negotiation seeks to convert individual wants into a single problem and to bring both parties together to work on solving this problem. By converting individual positions and wants into separated problems, the people can be freed up from jealous and personal attachment to their requirements so they can then take a more objective and equitable position from which they can act in a more collaborative way.

4. Why is it important to separate people from problems?

5. Give three situations in which intervention would be appropriate.

6. In the workplace, what role do you believe a manager should have in intervention?

7. In what situations do you believe intervention should be mandated? Voluntary?

8. What should be the goal of mediation?

Mediation is a voluntary collaborative process where individuals who have a conflict with one another identify issues, develop options, consider alternatives, and develop a consensual agreement. Trained mediators facilitate open communication to resolve differences in a non-adversarial, confidential manner. Mediation is a means to resolve disputes without resorting to litigation or other...
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