Hazel Case Study

Only available on StudyMode
  • Download(s) : 206
  • Published : May 5, 2013
Open Document
Text Preview
How does this Website enhance UPS’s competitive positions?

UPS make use of technology which provides customers with all the information required to assist them with tracking or sending a letters or packages. This special feature of UPS allows their customers to be care free about their packages because they have the security that the package will arrive with no problems as they know where the package is. By having all these enhancements it increases sales and it keeps customers coming back and use this service with confidence again and again, thus increasing profits. E-tailing can include business- to- business and business- to- consumer sales. We saw that UPS are well composed to help the multitude of new business- to – consumer online companies who came to rely on UPS for shipping. The website with its highly effective method it allows the clients to learn the shipping costs almost instantly without the need of calling for assistance or visiting a UPS location. UPS make available information within UPS site for faster and efficient response to customer’s questions which helps the company needless employees by having more resources available on the website. Each employee when picking up or delivering a package have a GPS system that allows UPS locate each of their drivers, conditions of the road and conditions of the truck as well. Not only does GPS help UPS learn what the status of their employee is, but it also helps to track if the employee has redelivered packages to their destination. Thus putting UPS on top of other parcel service delivery companies. This changes the way that they conduct business by offering a better and more secure service to their customers. The strength of this website it that in the international market everyone in the world has access to it and it is translated in many different languages and it gives customers many options and facilities. E-logistics service also are very important for the UPS as it is a dynamic set...
tracking img