May 8, 2011
Charbel Elkhoury, Ph.D.
Assignment Week 8: Hardware Replacement Project
Prior to the IT department’s implementation of a new Customer Relationship Management (CRM) solution to its corporate offices, assessment of company’s hardware currently in use and its ability to support the new CRM application revealed the information technology infrastructure contained out-of-date hardware in need of replacement. The success or failure of this systems project, hardware replacement, depends on the project manager’s “application of knowledge, skills, tools, and techniques to achieve specific targets within specified budget and time constraints” (Laudon & Laudon, 2009, p. 386). In addition, considering costs and benefits for each alternative solution in relation to the firm’s information system plan, project management determines the plan of action that will deliver the most business value for the firm. Successful project management deals with five major variables, scope, quality, time, cost, and risk. Some of the activities involved in project management are assessing risk, directing activities, controlling project execution, estimating and acquiring human and material resources, analyzing results, along with planning and organizing the work. However, before any of these activities can be done successfully, the scope of the product needs to be known. The scope defines all work needed to complete a project, including work included along with what work is not included in the project, along with monitoring the scope, making sure the project does not expand beyond the originally intended scope. For the hardware replacement project, the scope would list all technical hardware that needed replacement, for example, the scope could include replacement of wired network cables with wireless technology, and network servers, but not include printers. Project management would monitor the...