Hardware Replacement Project

Topics: Project management, Risk, Customer relationship management Pages: 5 (1524 words) Published: March 31, 2011
Hardware Replacement project

Hardware replacement project
Joey Eubanks

The information technology (IT) department is implementing a new customer relationship management (CRM) solution for its corporate offices. The hardware currently in use is out of date and will not support the CRM application. An assessment of scope, time, cost, quality, and risks are five variables to consider when planning replacing a business’s hardware system. The issues that affect project risk also need to be considered. It is the job of IT hardware replacement management project leaders to see to it that this company has the best hardware replacement solutions with minimal costs at minimal risks. Project management will see to it that all involved are happy with the end results.

Project management refers to the application of knowledge, skills, tools, and techniques to achieve success with the hardware replacement project within specified budgets and time constraints. Project management activities to accomplish hardware replacement include planning the work, assessing risk, estimating resources required to accomplish the replacement, organize work strategies, acquire human and material resources, assign tasks, direct activities, control project execution, report progress, and analyze the results. The hardware replacement project will be affected by the five variable of project management. The five variables are scope, time, cost, quality, and risk that all help to form a working strategy of the hardware replacement objective (Laudon and Laudon, 2009).

The hardware replacement project scope is to include computer hardware, the integration of the hardware with the IT’s new CRM application, the testing, and training for the new system. The scope of the hardware replacement will define all the work required to complete the project successfully and will ensure that the scope of the project will not expand beyond what is originally intended for the project. Scope must include unforeseen events such as illnesses, scheduled days off, and even bad weather. Going beyond the scope of the hardware replacement project goals risk the project from being finished on time.

Time will be determined by how long the hardware replacement project will take before it is successfully completed. Project management will figure out the amount of time that is needed to complete the major components of the hardware replacement project, and then break the major components down into activities and tasks (Laudon and Laudon, 2009). For example, a major component of this hardware replacement project will be to install the new hardware. Hardware in itself seems like a simple word, but hardware actually comprises of many areas of specialty where different skills and tasks are to be performed before the new hardware is used. The risk with mismanaging the assessment of time is going beyond the scope of the project that will require more time and increase cost.

Cost for the hardware replacement project will be based on the time to complete the project multiplied by the daily cost of human resources needed to complete the project. It is the project management’s responsibility to develop a budget and monitor project expenses. Hardware replacement management also needs a financial budget in case unforeseeable events call for extra spending. The risk involved in miscalculating costs could short change employees and material needs that will expand the scope below expectations, will take more time to complete the project, and perhaps have the whole project team, along with management, lose their job. At minimum, miscalculating costs will no doubtfully cause desperation within project management to short change the customer, -no doubtfully presenting the hardware replacement project at its lowest quality (Laudon and Laudon, 2009).

Quality will be the end result of how the hardware replacement project satisfies the objectives specified by management. The...
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