August 29, 2010
This project should start with a project management plan. Project management activities include planning the work, assessing risk, estimating resources required to accomplish the work, organizing the work, acquiring human and material resources, assigning tasks, directing activities, controlling project execution, reporting progress, and analyzing the results (Laudon & Laudon, 2009). At a very minimum one should always consider five major variables: scope, time, cost, quality, and risk. One of the first steps in the process is to determine what changes will and will not be included. In this case the Information Technology (IT) department has decided to replace the customer relationship management software within its corporate offices, which requires upgrading the hardware that drives the system. Time is usually a major concern with any project. The time any project will take depends greatly on the scope of that project. If the scope consists of upgrading or modifying one computer the time factor can be inconsequential. However, if the scope requires replacing an entire network, the timeframe can be quite extensive. Cost is also greatly dependent upon the scope. It comes to reason that the cost is directly related to the scope, the smaller the scope, the smaller the cost and vice versa. The actual scope of the project will determine the cost. Will the product meet the objectives that have been outlined? The quality of the new system should be one of the first, if not the first, items considered. Many different customer relationship management packages exist. Which one will best meet the objectives? Research is commonly required to determine this factor. A bad decision can result in loss of existing and future revenue. The risks that may hinder the success of the implementation should also be considered. As with any project, the risks may prolong the project time, thereby...