Hard Rock Cafe Om Case

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INTRODUCTION TO OPERATION MANAGEMENT PG1

INTRODUCTION TO OPERATION MANAGEMENT: Identify how each of the 10 decisions of operations management is applied at Hard Rock Café.

TOURO UNIVERSITY INTERNATIONAL

GEORGE L. HALL

MODULE I CASE ASSIGNMENT

OPM 300 INTRODUCTION TO OPERATION MANAGEMENT

DR. ROGER B. RENSVOLD
DR. GARY HANNEY

18 AUGUST 2008
Identify how each of the 10 decisions of operations management is applied at Hard Rock Café.

Hard Rock Café has had a very high brand recognition percentage throughout the world because of its operations management. In this paper I will try and discuss the 10 decisions Hard Rock Café has gotten right in making it one of the most successful companies in the service industry.

Taking a look a Hard Rock Café’s service quality and product design, it is easy to understand how they have achieved such a high rate of success. Their product design is based off of something that definitely was a hit 30 years ago and will be a hit for the foreseeable future; Rock-N-Roll. The simple logo of the words Hard Rock is enough for rock-n-roll enthusiasts. They pride themselves on service quality by conducting surveys on a regular basis based on a scale of 1-7; with 7 being excellent. Anything less than a 7 is considered a failure. Hard Rock Café’s Orlando’s Studio employs about 400 people and serve around 3500 meals per day with there menu expanding and changing to keep up with alternating trends and lifestyles.

Quality management is an important factor as well in regard to the success of Hard Rock Café. The employees have extensive or passionate knowledge in the music or rock-n-roll industry and have engaging personalities. This allows for courteous service because a customer has something to relate to instead of just ordering food. The staff is sometimes scheduled down to 15 minute intervals; which means a waitress or staff member will check on you within that time...
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