Happy Valley Case

Topics: Organizational culture, Management, Organization Pages: 5 (1870 words) Published: October 22, 2013
Executive Summary
Camp Happy Valley is a summer day camp which is located in London, Ontario. It formed in 1965, and as a not-for-profit organization. Camp Happy Valley engages in create a positive and safe atmosphere for children to increase their experience. Sue Johnson is the director of this camp and work for hiring the super staff team. Adam Cameron is the programmer for Happy Valley. The process of hiring and training staff was low efficiency, and the camp’s morale was depressed. Camp Happy Valley needs to make some decisions as soon as possible to improve this situation. There are three problem areas faced by the Happy Valley. First of all, the process of hiring staff for Happy Valley is ineffective. Another problem area is that the process of training staff is too tedious and no organization. Lastly, ineffective management is also a problem category. Firstly, the procedure of checking reference new candidates was too complex. This is a lack of fit between organizational process and people. Meanwhile, many employees felt the process of training was so boring. There is a lack of fit between organization process and people. Finally, the span of management is out of control. This is a lack of fit between organization structure and tasks. The Happy Valley was required to achieve three goals to promote efficiency. First, Happy Valley needs to improve the procedure of hiring staff. Second, Happy Valley needs to create a positive and interesting process of training. Third, the Happy Valley needs to change the unreasonable structure of staff assignments. There are three alternatives suggested to address the problems. The first alternative is that Happy Valley needs to make a complete plan to use an organized process to hire staff. Another alternative is to simplify the administrative tasks, and change the procedure of training to let it becomes more interesting and useful. The third alternative is to optimize the management structure of Happy Valley. Improving the efficiency of staff training would be the most appropriate alternative. A successful training process will allow employees to have a better understanding of the work and the environment of the Happy Valley. The quality of the training is more significant for employees who have never done kind of job before. If the implementation fails and the team spirit of the staff is still very weak. Johnson give out a moving speech at the end of training, and hold a staff party to improve the relationship among the team members, and let them work with a team spirit.

Overview
Camp Happy Valley is a summer day camp which is located in London, Ontario. It formed in 1965, and as a not-for-profit organization, it become an accredited member of Ontario Camping Association. Camp Happy Valley engages in create a positive and safe atmosphere for children to increase their experience. Sue Johnson is the director of this camp and work for hiring the super staff team, while Adam Cameron, who is a first-year student at The University of Western Ontario, is the programmer for Happy Valley. Happy Valley recruited many staff because of the high staff turnover and the competitive environment. However, the process of recruiting and training staff was low efficiency, and the camp’s morale was depressed. Camp Happy Valley needs to make some decisions as soon as possible to improve this situation. Problem

There are three problem areas faced by the Happy Valley. Ineffective process of hiring staff is a main problem category for Happy Valley. Employees are a very important part of the Happy Valley, but there are a lot of loopholes in both processes of recruiting new staff and returning staff. On one hand, many potential employees were not checked by the super staff member timely, at the same time, a lot of them found new jobs in other places; they lost many outstanding staff members. On the other hand, the super staff team did not make a clear decision to arrange who would...
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