This is a survey, which aims at measuring the customer satisfaction and the current perception of the RHUL Gym. Please be aware that all data is completely anonymous and will not be shared with third parties, nor will you be contacted further. This will take only 2-3 minutes to fill in and will help us with our final year Marketing Research Project. Thank you very much for participating
1. Are you a member of the RHUL Gym? Yes/No
2. If no, why not? (If you are a member please select the N/A option) * I don’t do sports
* I visit another gym
* I do an alternative type of sport
* The RHUL gym doesn’t provide the equipment I need
* I can’t afford it
3. If yes, how many times a week do you visit the gym on average? (Please circle the number that applies to you) 0 - 1 – 2 – 3 – 4 – 5 – 6 – 7
4. How long have you been a member?
- Less than 6 months
- 1 year
- 2 years
- 3 years
5. What kind of membership do you have?
- Early Riser (access to Gym and Classes until 15:00pm)
- Gold (unlimited access to the gym and classes)
- Pay as you go (individual £5 payment for every visit)
6. What are your main goals in sport/as a member of the RHUL gym? * To keep fit and healthy
* Bulk up
* Aid training in other sports
* To loose weight
* Relax/Relieve Stress
* Health reasons, such as rehabilitation etc.
* Other (please specify):………………………..
7. What do you mainly use in the gym?
* Aerobic Equipment
* Cardio Equipment
* Weights Room
* Anything, depending on my mood
8. Can you please rate how you feel about the following factors related to the Gym (1 Not satisfied at all – 10 Completely Satisfied)
Not Satistied at all Completely Satisfied - Available...