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1.Controlling determines job structure, organizational goals and actions plans.False 2. The principles of management are leading, organizing, controlling and planning.True 3. Managers coordinate people and projects by providing resources, direction and support. True 4. Managers use conceptual skills to lead employees, but do not decide on how to use resources to achieve business goals. False 5.Skill variety, task identity, task significance and autonomy are major factors necessary for job enrichment. True 6.Employee performance that is not linked to a reward system which results in the employee losing motivation to do the job is called expectancy theory.True 7.Employees satisfy lower needs before progressing to higher needs as outlined by Maslow's hierarchy of human needs. True 8.Strategic planning is specific to the tasks and often applies operational plans to specific functional areas.False 9.SWOT analysis identifies the internal and external factors which impacts the growth of a company. True 10. Line organization is based on simple chain of command from top to bottom. True

11. Which of the following terms best defines the achievement of organizational goals through planning, organizing, leading and controlling resources. a. Management
b. Leadership
c. Hierarchy
d. Business needs

12. Which best describes the basic levels of management?
a. top, middle and bottom
b. CEO, District manager and employee
c. executive, middle and lower level
d. top, middle and first line

13. Which direction do management responsibilities shift as they move up the hierarchy. a. downward
b. upward
c. stay the same
d. transition lateral

14. Which of the following psychologists believed that people were motivated by need? a. Douglas McGregor
b. J. Stacy Adams
c. Victor Vroom
d. Abraham Maslow

15. What are the categories that Douglas McGregor theorized management attitudes towards workers fall into? a. Theory X and Theory Y
b. Hierarchy...
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