Group Interaction Case Study

Communicating Effectively in Group Interaction

In my placement, group interaction took place in a staff and workers meeting to discuss how Mr.P was progressing and how his care plan was being achieved to the best of its ability. All workers involved were seated around a table as the discussion continued. Care Manager Tracy began to talk about Mr.P's care plan and how he has been getting on in the home. Feedback was given by several members of staff about how he has developed and became much more confident as and when he was approached and that he was getting along with other service users much easier.

As tracy opened the meeting with an introduction, this gave all the staff members time to think about what they were going to say and gave everyone a chance to participate and speak. Tracy also made it clear about the ground rules; one individual was to speak at one time and the atmosphere was to stay clear and positive. The objective of the interaction
It ensured that the individual understood that they were being listened to. Body language also helps to recognise signs of discomfort in a service user or member of staff and this can be dealt with as soon as possible in order to stop conflict. The negative side to this body language would be that it could have been misinterpretated. It could have been misenterpretated if Mr.P or a member of staff moved frequently, in a nervous way, because of their lack of confidence, it could come across as being rude, leading to them being misjudged, causing an effect on how they are spoken to or treated. This can be overcome by making sure that not only body language, but the tone of voice used with it is positive as what is said can affect body language and postures and gestures can also determine how the tone of voice is given out. By doing this, misinterpretation can be overlooked and it will not be as easy to