MGT415: Group Behavior in Organizations
Instructor: Margaret Browne
June 6th, 2011
I believe that utilizing the five major characteristics of the group decision making process would help any group out. It helps with the thinking process and breaks things up into categories so the group is not overwhelmed with the entire task at hand.
I work in the Vision Center at my local Walmart and I just recently got a new manager. I believe that we use the decision making process any time we have a patient. I know every manager comes in with their own ideas of how we are going to get our sales the highest in the market and also make sure our customers are satisfied.
My new manager has brought along a new process of thinking for me and if I am like anyone else it is hard to change over from what you learned to learning something completely different. She has made charts of how we are going to keep track of sales and also how we are going to keep our refunds and remakes down. She has also told me that at any time I am able to give her any ideas that I have.
Monday is the day we actually have an optometrist there so this day brings in a lot of our business and if we do not go into this day with the right thinking then we will lose our chances at making sales. So every Monday morning the manager identifies the objectives for the week. This meaning that she looks at sales from the past year and plans an objective of how much our sales should be for each day that week and how much we should make by the end of that week all together. Then when I get to work we talk about how we are going to go about selling our products to our customers. We go through the pros and cons of the week before and what we can improve to bump our sales up. Then at the beginning of every single day we sit down and analyze the information from the day before and come up with ideas to make things better or remember the tactics we used and go about those...