Group Assignment Tm

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PROGRAMME
EXECUTIVE BACHELOR IN BUSINESS MANAGEMENT
IIUM Centre for Continuing Education (ICCE)

SUBJECT

INFORMATION TECHNOLOGY

ICTM 1803

PREPARED BY :

HASLIN ABDUL TIMBANG STUDENT ID : KK1227199

KEYSHA QAISARA HO ABDULLAH STUDENT ID :KK1318720

SITI SHAZIANTI BINTI AJAK STUDENT ID : KK1228770

SITI HAZAR RUSLAN STUDENT ID :KK1221

PADILA OSMAN STUDENT ID : KK1221088

Executive Summary

Information and Communications Technology (ICT) is an umbrella term that includes any communication device or application, as well as the various services and applications associated with them and are usually spoken of in a particular context.

It is generally thought that the importance of ICTs is in ability to create greater access to information and communication.  It is so important that The United Nations, through its UN Development Programme actively promotes ICTs for Development as a means of bridging the digital divide between technological “have” and “have not” areas.

Now with such importance placed on ICT globally, one would think that businesses would go to great lengths to ensure that this strategic asset is managed in such a way as to maximize its’ importance within any organization.

Whether developing management information systems to support decision making or facilitating better communication, effective Information and Communications Technology (ICT) must emphasize the importance of good information management. The principal challenge and the main focus of this article is to consider how best to ensure that information management, broadly defined, can both influence and facilitate corporate strategy to enhance a business’competitiveness and ultimate profitability.

We are all familiar with IT Projects that have failed…and though we can place various spins or reasons on why these occurred it is quite clear that Information and Communications Technology is seen as separate from the business process that it seeks to automate or improve.

The overall strategy of a business and its information infrastructure cannot and should not be separated in terms of strategic thinking and planning.  The information and Communications Technology requirements must be understood within the vertical business process along with the certain fundaments.

Why we choose TM, is we believe that TM as a pioneer and mainTelecommunication player in Malaysia and as such we keen to find is TM has using up to date IT system in their Business processes , daily operation and decision making.?

OUTLINE TOPIC Page
0. Executive Summary2

2. Introduction

Company Background4

TM Strategic Journey beyond ICT Base platform company 6

3.0 Back ground GEMS system6

4.0Objective of GEMS7

5.0 Implementation of GEMs12
6.0Functional scope of GEMs project l cover 5 major areas13

7.0GEMs Internal links and Newsletter14
8.0GEMs Organization Charts15
9.0Training of GEMs15
10.0Benefit Of GEMs application System16
11.0Problem or Drawbacks of Gems system17
12.0Suggestion and Conclusion18

1. Introduction

Company Background

TM has been established as the Telecommunication Department of Malaya in 1946 and since consistently introducing latest technologies to Malaysia in telecommunication industry. In 1987 it went into privatization, forming Syarikat Telekom Malaysia Berhad and listed on the Bursa securities in 1990. In 2005, it had been rebranded and TM is adopted as the new brand.

Over the years, TM has evolved to become the largest integrated communication solution provider in Malaysia and one of Asia’s leading telecommunication company. TM’s core business are in retail, wholesale and global business....
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