Grooming: Uniform and Page Value Retail
Section No. Section Name SOP No. & Name
Operations - 1 Store Basics 1.1 Grooming
Signed off By Version No. & Last Updated on Page
Value Retail Operations Team Ver. 3 – 31st Oct, 08 1 of 9
Grooming
A well-groomed person is a pleasure to be around. There is a natural liking felt for such a person and a certain amount of respect also follows. Every person who is part of the Future Group family should strive to be seen as a well-groomed person. Especially all of us working in our stores The customers entering our stores are looking forward to a shopping experience that is easy, friendly and pleasant. They would like to shop in a place which is easy on their senses, and not offensive in any manner. Meeting well-groomed staff will definitely add to her pleasant experience. Hence, it is important that all our staff members come across as clean & neat in appearance & courteous in their behaviour. The following standards, when maintained, will go a long way in ensuring that the instore experience for the customer is pleasant & enjoyable. These standards apply to all people working in-the-store including floor sales staff, floor supervisory staff, back-office staff, security & housekeeping personnel.
1.1 Appearance
Present a neat & clean appearance Prescribed Uniform (incl. shirt, trousers, shoes & socks) must be worn clean & ironed No stains, broken buttons, or loose thread on uniform Shoes to be clean & polished No sandals/slippers/sports shoes to be worn while on duty Nails must be clean & cut
Section No. Section Name SOP No. & Name
Operations - 1 Store Basics 1.1 Grooming
Signed off By Version No. & Last Updated on Page
Value Retail Operations Team Ver. 3 – 31st Oct, 08 2 of 9
When in store premises, even during off-duty hours, a well dressed appearance needs to be maintained Hair to be combed before commencing duty, never in front of customers
Specifically for Men
Hair must be short, clean & tidy Incase of long hair, it must be tied
Operations - 1 Store Basics 1.1 Grooming
Signed off By Version No. & Last Updated on Page
Value Retail Operations Team Ver. 3 – 31st Oct, 08 1 of 9
Grooming
A well-groomed person is a pleasure to be around. There is a natural liking felt for such a person and a certain amount of respect also follows. Every person who is part of the Future Group family should strive to be seen as a well-groomed person. Especially all of us working in our stores The customers entering our stores are looking forward to a shopping experience that is easy, friendly and pleasant. They would like to shop in a place which is easy on their senses, and not offensive in any manner. Meeting well-groomed staff will definitely add to her pleasant experience. Hence, it is important that all our staff members come across as clean & neat in appearance & courteous in their behaviour. The following standards, when maintained, will go a long way in ensuring that the instore experience for the customer is pleasant & enjoyable. These standards apply to all people working in-the-store including floor sales staff, floor supervisory staff, back-office staff, security & housekeeping personnel.
1.1 Appearance
Present a neat & clean appearance Prescribed Uniform (incl. shirt, trousers, shoes & socks) must be worn clean & ironed No stains, broken buttons, or loose thread on uniform Shoes to be clean & polished No sandals/slippers/sports shoes to be worn while on duty Nails must be clean & cut
Section No. Section Name SOP No. & Name
Operations - 1 Store Basics 1.1 Grooming
Signed off By Version No. & Last Updated on Page
Value Retail Operations Team Ver. 3 – 31st Oct, 08 2 of 9
When in store premises, even during off-duty hours, a well dressed appearance needs to be maintained Hair to be combed before commencing duty, never in front of customers
Specifically for Men
Hair must be short, clean & tidy Incase of long hair, it must be tied