Grievance Handling Mechanism at Ril, Allahabad

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• Grievance Handling Essay

  ...GRIEVANCE HANDLING Introduction It is a Universal fact that where ever human beings are involved, of certain there will be discontents and dissatisfaction, even though it may superbly be best managed organizations. But, it does not mean that by thinking so, the management can ignore the grievance of the employees. Accumulation of dissatisfaction may result in severe conflicts and litigations, hampering the peace and work, for which the majority of the human being aspires. Further, it is observed that some of the situation which could easily be otherwise avoided result in the form of grievances, damaging the very harmony of the organization. This is generally because of lack of concern for the employees, or due to lack of managerial expertise, or due to irrational decisions. Quite often, it is forgotten that the grievances are pests that weaken the organization tree with the trace of indelible marks. Meaning The term “Grievance” is derived from the word ‘Grieve’ which means to cause grief or pain of mind, to make sorrowful, to show grief. According to Chambers’ dictionary, Grievance is “cause or source of Grief, ground of complaint; condition felt to be oppressive or wrongful”. In the words of Prof. Jucius –Grievance is “any discontent or dissatisfaction, whether expressed or not, whether valid or not, arising out of anything connected with the company that...

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• Grievance Handling Procedure Essay

  ...THE GRIEVANCE HANDLING PROCEDURE Principles suggested by Indian Institute of Personal Management for addressing the grievance are as follows: • A grievance should be dealt within the limits of the first line manager. • The appellate authority should be made clear to the employee so that if he cannot get satisfaction from his immediate manager, he should know the next step. • The grievance should be dealt with speedily • In establishing a grievance procedure, if the grievance is against an instruction given by a superior in the interest of order and discipline, the instructions must be carried out first and then only employee can register his protest. There should be no recourse to official machinery of conciliation unless the procedure has been carried out without reaching any solution. GRIEVANCE MACHINERY Grievance machinery is usually thought of in connection with a company that deals with a labor union. Though the union must be given some credit for stimulating the installation of such procedures, all companies, whether unionized or not, should have established and known methods of processing grievances To establish new grievance machinery, workers in each department and each shift shall select, from among themselves and for a period of not less than one year at a...

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• Grievance Handling Systems in Telecom Essay

  ...addressed? Interview Questions about grievances- to the concerned management party 1. Is there any party that redress employees grievances in your company ? if there ,who? 2. What are the possible causes of grievances in Ethio telecom? 3. The type grievances usually appear in Ethio telecom? 4. How does the management discover if grievances occur ? the mechanisms? 5. What styles are usually applied by the concerned managers to handle grievances ? 6. The procedures of handling grievances , is there any written manual for this ? 7. Who is the last party to hear employees grievances ? 8. Are proper records maintained on each grievance? 9. Are the procedures for conveying grievance simple and easy to utilize? 10. Is there any informal channel to redress employees grievance? 11. Does the responsible party constantly inform the employee on what is being done about his grievance? 12. Is there regular follow up to ensure that the right decision has ended up in satisfaction? 13. Are the matters relevant to the grievance kept confidential? 14. Is the supervisor given authority to take action necessary to resolve the problem? 15. Is there any temporary relief provided until proper decision is made so that...

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• Handling of Grievance Procedurin Organizations Essay

  ...[pic] | |MODERN TECHNIQUES OF HANDLING GRIEVANCES Introduction Various organizations are aware about the diversification of the employees’ traits and characteristics. Instead of letting these individuals affects the culture of the organization, it is the corporate culture that tends to affect their behavior. Still, there are chances that within the organization, the collision and clash of ideas might turn into arguments. In order to bring back the harmony inside the organization, the management is engaged in handling the different faces of issues to maintain the life and the employees’ relationship. Background of the Study The issue of grievance within the organization is identified as the protest of the people against the application of the policies which is placed in an unjust or unfair manner (Hardeman, 2006). The organization sets rules or regulations which some of the employees’ finds faults or conflicts. In order to compensate their right to clarify the things, in which they believe that will affect them sooner, the employees do what for them fits and right. The grievance is the kind of procedure that values the idea and participation of the employees’ but often taken as a negative factor within the organizations. However, the organizations are still looking for an effective way in handling the grievances in their organization. Scope of the Study...

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• Trade Union and Grievance Handling Essay

  ...INTRODUCTION 1. The aim of the study is to find whether the grievance handling mechanism ensures that employee’s problems are recognized and appropriately reviewed in a prompt and timely manner. 2. The grievance mechanism acts as a foundation for a harmonious and healthy relationship between employee and employer. 3. The grievance mechanism ensures a fair and just treatment of employee’s concerns and prompt resolution of grievances without discrimination, coercion, restraint or reprisal against any employee who may submit or be involved in a grievance OBJECTIVES OF THE STUDY PRIMARY OBJECTIVE: To study the effectiveness of grievance handling mechanism. SECONDARY OBJECTIVE: 1. To identify whether the employees are aware of the grievance handling mechanism. 2. To identify whether the grievance handling system leads to a favorable attitude towards the management 3. To identify that the grievance handling system leads to a mutual understanding between workers and the management 4. To know the level of satisfaction towards the grievance handling procedure of the organization 5. To identify the factors influencing the effectiveness of the grievance...

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• Grievance Handling Essay

  ...and individuals, largely influenced by social and economic conditions as well as the health policies in place. Countries and jurisdictions have different policies and plans in relation to the personal and population-based health care goals within their societies. Health care systems are organizations established to meet the health needs of target populations. Their exact configuration varies from country to country. In some countries and jurisdictions, health care planning is distributed among market participants, whereas in others planning is made more centrally among governments or other coordinating bodies. In all cases, according to the World Health Organization (WHO), a well-functioning health care system requires a robust financing mechanism; a well-trained and adequately-paid workforce; reliable information on which to base decisions and policies; and well maintained facilities and logistics to deliver quality medicines and technologies. The health care industry incorporates several sectors that are dedicated to providing health care services and products. As a basic framework for defining the sector, the United Nations' International Standard Industrial Classification categorizes health care as generally consisting of hospital activities, medical and dental practice activities, and "other human health activities". The last class involves activities of, or under the supervision of, nurses, midwives, physiotherapists, scientific or diagnostic...

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• Explain the Importance of Grievance Handling Essay

  ...any organisation. The grievance handling procedure of the organisation can affect the harmonious environment of the organisation. The grievances of the employees are related to the contract, work rule or regulation, policy or procedure, health and safety regulation, past practice, changing the cultural norms unilaterally, individual victimization, wage, bonus, etc. Here, the attitude on the part of management in their effort to understand the problems of employees and resolve the issues amicably have better probability to maintain a culture of high performance. Managers must be educated about the importance of the grievance process and their role in maintaining favorable relations with the union. Effective grievance handling is an essential part of cultivating good employee relations and running a fair, successful, and productive workplace. Positive labor relations are two-way street both sides must give a little and try to work together. Relationship building is key to successful labor relations. Precautions and Prescriptions The management should take care of following aspects to develop a culture of trust and confidence upon the employees. 1. Always ensure that the managers involved in the grievance handling procedures have a quiet place to meet with the complainant. 2. Always ensure that managers have adequate time to be devoted to the...

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• Synopsis for Grievance Handling Essay

  ...whether the grievance handling mechanism ensures that employee’s problems are recognized and appropriately reviewed in a prompt and timely manner. 2. The grievance mechanism acts as a foundation for a harmonious and healthy relationship between employee and employer. 3. The grievance mechanism ensures a fair and just treatment of employee’s concerns and prompt resolution of grievances without discrimination, coercion, restraint or reprisal against any employee who may submit or be involved in a grievance. Benefits of having Grievance procedure: ▪ The grievance procedure provides a means for identifying practices, procedures, and administrative policies that are causing employee complaints so that changes can be considered. ▪ They reduce costly employment suits. ▪ A grievance procedure allows managers to establish a uniform labor policy. ▪ A grievance system can be a reliable mechanism to learn of, and resolve employee dissatisfaction. It can produce early settlements to disputes or provide for correction of contested employment issues. OBJECTIVES OF THE STUDY PRIMARY OBJECTIVE To study the effectiveness of grievance handling mechanism. SECONDARY OBJECTIVE 1. To identify...

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