Grievance Handling

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A STUDY ON EFFECTIVENESS OF GRIEVANCE HANDLING MECHANISM

SUMMER PROJECT REPORT

Submitted by

R.GAYATHRI

REGISTER NO: 27348310

Under the guidance of

Mrs.R.HEMALATHA, MBA
Faculty, Department Of Management Studies

in partial fulfilment for the award of the degree
of

MASTERS OF BUSINESS ADMINISTRATION

DEPARTMENT OF MANAGEMENT STUDIES

SRI MANAKULA VINAYAGAR ENGINNERING COLLEGE
PONDICHERRY UNIVERSITY
PUDUCHERRY, INDIA
SEPTEMBER 2007

SRI MANAKULA VINAYAGAR ENGINEERING COLLEGE
MADAGADIPET, PUDUCHERRY

DEPARTMENT OF MANAGEMENT STUDIES

BONAFIDE CERTIFICATE

This is to certify that the project work entitled “A STUDY ON EFFECTIVENES OF GRIEVANCE HANDLING MECHANISM” is a bonafide work done by R.GAYATHRI [REGISTER NO: 27348310] in partial fulfilment of the requirement for the award of Master of Business Administration by Pondicherry University during the academic year 2007-2008.

GUIDE HEAD OF THE DEPARTMENT

Submitted for Viva-voce Examination held on ________________________

External Examiner

1.

2.
ACKNOWLEDGEMENT

It gives us great ecstasy of pleasure to convey our deep and sincere thanks to our Principal Dr. V.S.K. Venkatachalapathy, for his kind support, which helped us to complete the project successfully. We have great pleasure in expressing our sincere gratitude and hearty thanks to our beloved Faculty, Mrs.R.Hemalatha, Department of Management Studies for consenting to be our guide. She had been a great source of encouragement and inspired us throughout our project. We are greatly thankful to her for everything she has done for us. We would like to express our deepest gratitude to Mr.Jayakumar, Head of the Department, Department of Management studies for giving constant encouragement We express our hearty thanks to Mr.D.Umamaheswaran, Senior Personnel Officer, Lucas –TVS Ltd., who provided valuable guidance throughout the project in his busy schedule. We thank our Management, Department Staffs, and Our Parents for their support and above all to God for showering his blessing upon us. A special word of thanks to all those we have failed to acknowledge.

ABSTRACT

This study focuses on Effectiveness of Grievance Handling Mechanism at Lucas-TVS Limited,Puducherry.

Grievance is any kind of dissatisfaction with regard to pay,promotion,suspension,working condition etc..

The objective of the study is to find the effectiveness of grievance handling mechanism being followed.

The sample size is 35 and the population size is 140.

The tools used for the study are Percentage method and Correlation.

The study infers that most of employees are highly satisfied with the mechanism being followed.

TABLE OF CONTENTS

LIST OF TABLES i LIST OF CHARTS ii

|CHAPTER |TITLE |PAGE NO. | |I |INTRODUCTION | | | |1.1 Profile of the organization |1 | | |1.2 Introduction to the study |5 | |II |REVIEW OF LITERATURE | 6 | |III | OBJECTIVES OF THE STUDY | 12 | |IV | RESEARCH METHODOLOGY...
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