HNC Management |
Graded Unit |
18th February 2012 |
HM Revenue & Customs (HMRC) was formed on the 18 April 2005, following the merger of Inland Revenue and HM Customs and Excise Departments. Work is still continuing on our office restructuring programme following implementation of a national computer system, allowing automation of several processes and therefore requiring fewer staff.
HMRC ensure the correct tax is paid at the right time, whether this relates to payment of taxes received by the department or entitlement to benefits paid.
The department I work in is Personal Tax Operations, Edinburgh Group, this department collects and administers Direct taxes paid by an individual or a business on money earned or capital gained.
This tax comes in the form of:-
* Capital Gains Tax
* Income Tax
* Self Assessment
Each year HMRC issues a staff survey. The survey is completed voluntarily, however, staff are encouraged to complete it. Information is collated from approximately twenty questions relating to different aspects of the job and how staff view their direct line manager and senior management.
The 2011 results achieved an excellent response from staff over 75% of Edinburgh Group replied to the survey. However, some of the results received by the department were extremely poor. Following these poor results Senior Management felt areas needed to be addressed immediately.
One of those areas related to learning and development opportunities.
The question asked “I am able to access the right learning and development opportunities when I need to” 84% of staff disagreed.
As the staff survey is anonymous the 84% who disagreed could be made up of Administration Assistant (AA), Assistant Officer (AO), Officer (O) and Higher Officer Grade(HO) responses.
Their training requirements would significantly differ.
An AA may require computer training and keyboard skills.... [continues]
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