Good to Great

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U.S. Department of Justice Office of Community Oriented Policing Services

2

“Good to Great”Policing:
Application of Business Management Principles in the Public Sector

by: Chuck Wexler Mary Ann Wycoff Craig Fischer

COPS
COMMUNITY ORIENTED POLICING SERVICES U.S. DEPARTMENT OF JUSTICE

This project, conducted by the Police Executive Research Forum (PERF), was supported by Cooperative Agreement # 2004-HS-WX-0003 by the U.S. Department of Justice Office of Community Oriented Policing Services. Points of views or opinions contained in this document are those of the authors and do not necessarily represent the official position or policies of the U.S. Department of Justice or the members of PERF. The opinions expressed are generally those based on the consensus of executive session attendees; however, not every view or statement presented in this report can necessarily be attributed to each participant. Web sites and sources listed provided useful information at the time of this writing, but the authors do not endorse any information of the sponsor organization or other information on the web sites. Published by the Police Executive Research Forum U.S. Department of Justice Office of Community Oriented Policing Services Police Executive Research Forum Washington, D.C. 20036 June 2007 ISBN: 978-1-934485-02-6

Table of Contents iii

Table of Contents
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 PERF’s Interest in Good to Great . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Results of the “Good to Great” Research . . . . . . . . . . . . . . . . . . . 5 (1) Self-Effacing but Fanatically Driven Level 5 Leaders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 (2) “First Who, Then What,” and Getting the Right People on the Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 (3) Confront the Brutal Facts (Yet Never Lose Faith) . . . . . . . . . . . . . 6 (4) The Hedgehog Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 (5) A Culture of Discipline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 (6) Technology Accelerators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 (7) The Flywheel and the Doom Loop . . . . . . . . . . . . . . . . . . . . . . . . . 8

Table of Contents

When Success Is Not a Matter of Profits . . . . . . . . . . . . . . . . . . . 9 Application of the Concepts in the Public Sector: A Case Study from the Public Schools . . . . . . . . . . . . . . . . . . . . 11 Application of the Good to Great Principles in Policing . . . . . . 17 (1) Level 5 Leaders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 (2) Getting the Right People on the Bus . . . . . . . . . . . . . . . . . . . . . . 20 (3) Confront the Brutal Facts (Yet Never Lose Faith) . . . . . . . . . . . . 31 (4) The Hedgehog Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 (5) A Culture of Discipline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 (6) Technology Accelerators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 (7) The Flywheel and the Doom Loop . . . . . . . . . . . . . . . . . . . . . . . . 44

Achieving a “Culture of Greatness” in Policing . . . . . . . . . . . . . 51 Appendix 1. Attendee List for March 29, 2005 Good to Great Leadership Summit . . . . . . . . . . . . . . . . . . . . . . . 53

Foreword v

Foreword

Foreword

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n his best-selling book Good to Great, Jim Collins gives business executives advice about how to push their companies from the “merely good” to the rarefied world of greatness. This PERF report explores how the principles of Good to...
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