GM591: Leadership and Organizational Behavior
Overview of Organization
The organization that I will be using for my course project, will be the Internal Revenue Service. Headquartered in Washington, DC, the Internal Revenue Service (IRS) is a bureau of the Department of Treasury and is under the direction of the Commissioner of Internal Revenue. The IRS is one of the world’s most efficient tax administrators and is responsible for collecting taxes, interpreting, and enforcing the Internal Revenue code. The IRS is primarily known by our citizens for administering tax refunds every year. The IRS mission statement is to “Provide America’s taxpayers quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all.” (Cite)
The specific department that I work for is called the Disclosure Scanning Department. This department has been in operation since January 2010. Our department focuses on two areas. The first area is scanning all documents related to existing and new cases sent to us by the caseworkers, into the new AFOIA (Automated Freedom of Information Act) software system, for use by the caseworkers in the field. Basically we work to eliminate the paper aspect of the operation and create digital copies of the same documents for the caseworkers to access via their computers and not have to carry paper files around. The other aspect of our operation is to mail back archived tax return and tax document information that is requested by taxpayers, under different revenue codes and laws, including the Freedom of Information Act (FOIA) and the Privacy Act (PA). Preliminary Problem Statement
I would like to focus this project on improving conditions for the employees within our department. My position is as a Disclosure Scanning Specialist and I have been with the unit since July 2010. I came to the unit six months after it’s inception and as you can imagine, just like every...
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