Jill Alesia, Dawn Becker, Daren Hughes, Dee Quattllebaum, Jennifer Williamson
University of Phoenix
April 23, 2007
Global Communications Benchmarking
For the purpose of this paper, Team A conducted generic benchmarking in order to identify solutions to issues faced by Global Communications. Federal Express (FedEx), Hewlett Packard (HP), United Airlines, Klee Corporation, United Parcel Services (UPS), International Business Machines (IBM), AT&T, Cingular, Starbucks, and McDonalds were chosen as they have been in business for several years, and have overcome several encountered obstacles similar to those of Global Communications. Compromising issues within these companies were identified and compared. After an in-depth analysis of their resolution strategy, it was noteworthy to document the process management underwent to safeguard the organization and prevent vulnerability.
Benchmarking Company: Federal Express
Since FedEx's inception in 1971, the company's success has been based on its unique delivery service, innovation, willingness to take risks, and to a larger extent, the focus on its people. FedEx has become one of the most successful company's due to its people-oriented culture and its outcome-oriented management. The organization works hard to inspire and motivate their employees through reward programs. They acknowledge the fact that the employee is an essential ingredient and key resource to business success; as once was the message at Global Communications. Companies like FedEx are successful because they empower their employees to make decisions on behalf of the company with the goal of satisfying customer needs. Emotional intelligence is an important factor to FedEx. The company believes that continuous learning is an obligation owed to their employees. The environment encourages learning and candidates are hired based on their apparent desire to learn and grow. According to... [continues]
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