Global Communications

Running head:   PROBLEM SOLUTION: GLOBAL COMMUNICATIONS

Problem Solution: Global Communications
University of Phoenix


Problem Solution: Global Communications
Global Communications is a telecommunication company that is under a great deal of economic pressure to become a leader of technology in a very fast past and high demanding world.   However, in order to do that they must make certain drastic changes that will affect a majority of their technical support personal as well as their company morale and their company image.   According to McShane and Von Glinow, a company such as Global Communications can help improve their bottom line "by improving decision making, knowledge management, employee needs and coordination," because   "workplace communication has a significant effect on organizational performance" (McShane & Von Glinow, 2005, p.4).   However, Global Communications biggest challenge is dealing with the current employees and the undeniable fact that many of them will be losing their jobs.  
Global Communications is facing new challenges that involve the management, the stakeholders and the needed expansion of new technologies.   Global Communications is in a situation where a new business strategy must be implemented and that business strategy involves creating partnerships with satellite and wireless providers, becoming a global company, changing the company values and outsourcing the technical call centers.   Because Global Communications has had recent negotiations with the Technologies Workers Union, the outsourcing of the call centers will prove to be the greatest challenge. In order to be more competitive at the local level, Global Communications must make the necessary changes immediately.   This change involves the creation of partnerships with other companies, expansion into new markets and the elimination of many jobs.   The important factor in this situation will be how Global Communications communicates with the stakeholders regarding the... [continues]

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