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Global and Domestic Organization

Topics: Quality management, Northwest Airlines, Airline Pages: 3 (937 words) Published: August 20, 2010
Running head: EFFECTS OF QUALITY MANAGEMENT ON GLOBAL AND

Effects of Quality Management on Global and Domestic Competition Dianna Allshouse
University of Phoenix

Effects of Quality Management on Global and Domestic Competition To help companies operate more effectively and become customer orientated, companies are adopting the concept of quality management. Adopting quality management practices allows companies to ensure quality products and services (Ehow, 2010). There are a number of quality management programs like Six Sigma, Theory of Constraint, and Total Quality Management available to companies desiring to implement the concept of quality management practices (Summers, 2008). Often the approaches and methods used to resolve quality issues differs from company to company but the ultimate goal of every company is to generate high quality products or services that meet or exceed customer expectations. The practice of quality management is important to companies for a number of reasons. Purpose

The purpose of this paper is to discuss the concept of quality management in relationship to its effectiveness on two similar companies. One company operates in the domestic market and the other operates in the global market. The companies chosen to illustrate the concept of quality management are Midwest Airlines which operates in the domestic market and Qatar Airway which operates in the global market. Process Similar in Midwest Airlines and Qatar Airways

Midwest Airlines and Qatar Airways are two prominent airline companies. Both companies are performing well in regard to their service and operations. A process that is similar in both companies is the implementation of Total Quality Management for improving service and excellence in customer satisfaction. Midwest Airlines and Qatar Airways apply Total Quality Management (TQM) in the following manner: 1. Both companies have implemented a quality control program to build effective service processes in...
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