Now a day present world especially the Asian countries are going through an economic recession. Though the Asian economic crisis began few years back and it is somehow tackled today but the 11 September incident aggravated the disorder in the economic infrastructure of our country. Our economy is much dependent on foreign aids. The World Trade Centre incident created a negative impact on our economy as the foreign aids to Bangladesh have been reduced a lot. Therefore the government is trying to deal the economic crisis by generating revenue internally. In this aspect the importance of the financial sector, particularly banking sector is emphasized. But the banking sector of our country is already overburdened with huge amount of classified loans. Government tries to improve the situation.
Mercantile Bank Limited was incorporated in Bangladesh as a Public Limited Company with limited liability under the Bank Companies Act 1991on 20 May 1999 and commercial operation on June 1999. The Bank went for public issue of shares on in 2003 and its shares are listed with Dhaka Stock Exchange and Chittagong Stock Exchange. 1.1. Origin of the Report:
This report has been prepared as a requirement of the internship program based upon the Mercantile Bank where my organization supervisor is Anjon Azad, senior executive officer, Dhanmondi Branch, Mercantile Bank Ltd. And my institution supervisor is Abdullah Mohammed Ibrahim Department of Business Administration, Northern University, Bangladesh. My institute supervisor duly approved the topic decided for doing the report. Since the BBA program is an integrated, practical and theoretical method of learning, the students of the program are required to have practical exposure in any kind of business organization in last term of this course.
Page 2 of 53
1.2. Background of the Report:
Business world is becoming very much complex day by day. Without sufficient practical experience business become difficult and in some cases impossible. The whole world is moving because of Business relation. Business plays a very important role in developing economy of a country. So, in the business world practical experience is regarded as a media through home we have an acquaintance with the real world.
As a BBA program is integrated theoretical and practical method of teaching students of this program are required to have practical exposure in own different major discipline in the presiding years of their courses.
I was authorized to prepare a report on General Banking Activities of Mercantile Bank Limited, for partial fulfillment of my course requirement.
1.3. Objective of the Report:
This paper is prepared with a view to highlight my three months period banking experience through the analysis of products and services available at Mercantile Bank. The objectives of this report are:
To get an overall idea about Mercantile Bank.
Gather potential knowledge about general banking of MBL. To show available product and services.
To analysis the unique features of MBL.
To identify the strength, weakness, opportunity and threats for MBL. To suggest ways of improving the service quality that accommodates a rapidly growing customer volume.
Page 3 of 53
1.4. Methodology of the study
Data collection: Source of data of this report can be divided into two categories: Primary source:
The method of collecting primary data will be mostly limited to formal and informal interviewing. I have planned to interview top level (in-charge of the division), mid level managers to gain insights of their ways of doing business. I understand that they are important and busy people. Therefore my interview schedule will be subject to their availability.
As for collecting secondary information. I will review any and all related publication available to me such as Banks annual report, brochures etc. Moreover. I will also use the internet to visit bank‟s global...