November 27, 2012
Unit 5 final assignment
Professor Jimmie Flores
Q#1) Provide the name of the organization (this must be a real organization and you may use the organization where you currently work; describe the organization’s size and summarize the primary mission of the organization. Don’t simply copy from the organization’s mission statement. “Always Low Prices” when an individual read or hear that slogan the name of the store is Wal Mart. Wal Mart is the number one retail store in the service industry in America. There are more than 1.5 million employees that work for Wal Mart. It is the largest private employer in America (Fishman). According to Charles Fishman there are approximately 140 million customers that visit Wal Mart a week. Within in the last year the store has employed more workers than Amazon and Google combined. In the United States there are 3,140 counties and there are more than 3,822 Wal-Marts, this mean there are 500 Wal Marts located within one county (Fishman, 2005). There are 1,500 Wal Mart chains within Mexico, Puerto Rico, Canada, Argentina, Brazil, China, South Korea, Germany and Britain. The mission statement for Wal Mart is to provide quality products at a lower price (Davies, 2005). From your research of the organization, identify a single Business Process Change that the organization will need to contemplate and undertake in the coming year. These changes can result from new technologies, economic issues, or changes in the marketplace. Some of the business process that could affect Wal Mart in the next few years is the improvement of technology. With new software that other retail chains are using for instance Walgreens have replaced their registers with computer screens that are connected to the cash drawer. This could benefit a mega store like Wal Mart because it would be easier on both employees and customers. Another change would be the economic hardship that the United States and other countries have experienced within the last decade. And with this hardship any future expansion of Wal Mart supercenters have slowed and this have caused the slowing of employment within the stores. And Wal Mart should start back focusing on the small market instead of the large market because focusing on the small market could actually benefit Wal Mart with the expansion of the chain over the next ten years. Another huge economic problem for Wal Mart would be the fact that customers are buying fewer products than before. The management team has to determine the needs and wants of the customers and places that value back into the stores and draw the customers back in. The company must go back its roots and think smaller. The company needs to start focusing on smaller markets, and areas that they do not have a present. Both the internal and external stakeholders would benefit from the new smaller Wal Mart stores. Both internal and external stakeholders would earn more revenue because the smaller stores would draw in more customers. The external stakeholders would be able to maintain financial records easier than the larger stores. And the internal stakeholders would be able to help and understand more of the pay and programs that the stores offer. Utilizing the Capability Maturity Model (CMM) outline briefly what changes need to be undertaken at each of the 5-stages (pages xxxiii-xxxiv)? 1) Initial: During this stage Wal Mart should revamp the management team by developing a new team of managers and buyers that could focus only on developing the smaller stores. The new team of managers would be responsible for over 150 smaller stores and any other smaller stores opened in the future. 2) Repeatable: The management team will use the financial records that will show the forecast of cost, time of completion and other functions that would help or harm the future of Wal Mart. the new team of managers will be able to continue to use what programs worked for the...
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