Gartner

Gartner IT Key Metrics Data
2012 IT ENTERPRISE
SUMMARY REPORT

This report contains database averages and only represents a subset of the published metrics and prescriptive analysis available through Gartner Consulting’s Benchmark
Analytics capabilities.

Gartner IT Key Metrics Data 2012: IT Enterprise
Summary Report
Jamie Guevara Eric Stegman Linda Hall

Thank you for your participation in the IT Key Metrics Data Survey. This IT Key
Metrics Data 2012 Summary Report provides an overview of IT Spending and
Staffing Key Metrics.
Sourced from Gartner research notes (RN): RN# G00226792 IT Key Metrics Data
2012: Executive Summary, RN# G00226807 “IT Key Metrics Data 2012: Key Industry
Measures: Cross Industry Analysis: Current Year,” this document only contains a subset of the published content.
The Gartner IT Key Metrics Data reports contain relevant database averages from a subset of metrics and prescriptive engagements available through Gartner
Benchmark Analytics. These database averages do not account for individual variations of unique competitive landscape, business scale, IT complexity or demand which may be justified by specific business needs. Complexity and demand for IT services should always be considered in the context of a cost or performance evaluation as these factors often dictate long term support requirements. IT Key
Metrics Data should be used as a high level directional indicator and in the creation of planning assumptions and not viewed as an absolute benchmark.

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Metrics Data research, go to:
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