• It seems the biggest impediment to effective intervention in the domain of human performance is the lack of meaningful measurements and convincing evidence that human capital investments improve an organization’s performance. How can your company determine the effectiveness of its human resources?
• Can your organization collect the data on operational performance, which includes productivity, quality, or customer satisfaction, and use it to assess the effect of human capital variables on the factors that create business/shareholder value? If not, how can HR and IT to make that happen? Is IT reaching out to HR or are both two peas in the same pod – two services organizations trying to make a stronger connection to the business?
• What are the practices for an efficient human resources organization? Is it processes more aligned to the business strategy? Is the practice a more empowered employee and more selfservice capabilities? • What have you experienced to be the most immediate and visible people-related qualities, including employee attitudes and abilities, that enable your organization to achieve critical business outcomes?
Discussion Guide, Thought Leadership Summit on Digital Strategies, March 1, 2005 Thought Leadership Summit on Digital Strategies
Session 2: The Outsourcing Crossroads: Now and the Future (please come prepared to share what HR functions your company is outsourcing now and what you are considering outsourcing in the future, Please also come prepared to tell a specific “lessons learned” story from HR outsourcing). As part of moving HR from the administrative to the strategic, outsourcing is a clear possibility. How important is it to achieving strategic focus in the HR function? What parts of HR can you outsource? What are the best practices in outsourcing in HR? What role can the CIO play in helping make this determination and enabling the execution? • What functions or processes are currently outsourced? Which should be in the future? Which functions have you considered outsourcing and decided not to? • There seems to be a “common” divide...