Looking at all the many successful businesses around me, I know that I can be successful as a manager in any of these major corporations by taking the time to apply the four functions of management to be successful. With planning, organizing, leading and controlling I can take a team and reach the goal of success.
For instance, while working as the customer service manager at Schottenstein’s department Store, I had to begin my day by planning it out. Planning is the first step of the four functions which was implemented in many ways. Planning is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals. (Management: Leading & Collaborating in a Competitive World). Every week I had to plan out the work schedule for my team of customer service representatives. One of my responsibilities was to make sure that the team was taken care of. I would try to accommodate everyone’s request for days off without putting the store in a bind by not having enough people to cover the projected workload. I planned different contest monthly as an incentive to keep the job interesting and my employees motivated. With planning out my events ahead of time, I knew I could keep my team interested and motivated to reach their goals that were set for them. While they were obtaining their goals I was reaching mine as well.
After planning came the grueling part of organizing, which is assembling and coordinating the human, financial, physical, informational and other resources needed to achieve goals. (Management: Leading & Collaborating in a Competitive World). At Schottenstein’s, I had to keep organized with everything that needed to be done for which I was responsible. Keeping all request sheets together was a must. Without them I would not have been able to try to accommodate everyone’s needs. Spread sheets were a necessity for maintaining... [continues]
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