Frequently Asked Questions
Question: Why do I get (ssl error 61) you have not chosen to trust the issuer of the server's security certificate? Cause: The error is displayed when the users browser does not have a valid certificate after attempting to access the Citrix secure webpage.
Solution: Download (End Trust) certificate and install on your machine
Question: Why do I get (ssl error 38) The proxy denied access to; 10;STAC2918D3595…;D54……port1494?
Cause: Most of the time this error is seen because of licensing on the appliance. This issue may also be caused by a mismatch in the Secure Ticket Authority (STA) server name. Solution: Make sure the appliance has sufficient Access Gateway Users licenses.
Make sure that the maximum number of users has been adjusted to match the number of licenses. Make sure that the STA servers defined on Access Gateway match those configured on Web Interface. This includes matching a machine name versus the Fully Qualified Domain Name (FQDN).
Question: Why does my logon screen loop back when I enter my credentials?
Cause: This issue occurs when the users account is locked or expired. Solution: Make sure that the users account is not locked or expired.
Question: When I logon to Citrix why can I print sometimes and not all the time?
Cause: When users logon to Citrix the ICA client printer auto creation happens during the logon process and if the printer is offline or not powered on auto creation will not occur Solution: Make sure that the printer is online and powered on before you logon to Citrix. If you’ve...
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