Formal and Informal Communication: an Organizational Approach

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Formal
 and
 Informal
 Communication:
 An
 Organizational
  Approach
 
By:
 Masayu
 Shahnaz
 Winarko
  Student
 Number:
 43005860
  Faculty
 of
 Economics,
 Business
 and
 Law
  University
 of
 Queensland
  Brisbane,
 Queensland,
 Australia
  2012
  Abstract
  This
 paper
 concentrates
 on
 the
 discussion
 of
 formal
 and
 informal
 communication
  and
  its
  usage
  in
  organizational
  approach.
  Although
  both
  formal
  and
  informal
  communication
  support
  the
  well-­being
  of
  organizations,
  studies
  suggest
  that
  informal
  communication
  has
  taken
  a
  big
  part
  in
  determining
  the
  productivity
  in
  organizations
  and
  it
  has
  derived
  many
  benefits
  and
  many
  challenges.
  Managers
  should
  know
  how
  to
  deal
  with
  such
  thing
  and
  optimize
  the
  advantages
  that
  will
  create
  value
  added
  for
  the
  company
  and
  overcome
  the
  obstacles
  it
  might
  create.
  Many
 researches
 have
 studied
 and
 given
 results
 on
 this
 matter
 and
 its
 application
  in
 businesses
 worldwide.
 
  1.
 Introduction
  Communication
  occurs
  in
  every
  single
  section
  in
  life,
  from
  personal
  to
  professional
  issues.
  It
  is
  inevitable
  that
  it
  supports
  the
  flow
  of
  social
  life
  and
  company’s
  workflow.
  It
  has
  been
  taking
  an
  important
  role
  in
  organizations;
  therefore,
  many
  studies
  concentrate
  in
  the
  discussion
  of
  organizational
  communication.
  It
  is
  believed
  that
  both
  formal
  and
  informal
  communication
  affect
  organization’s
  productivity
  (Litterst
  &
  Eyo).
  However,
  unlike
  formal
  communication,
  informal
  communication
  is
  less
  controllable
  and
  unstructured.
  Informal
  communication
  plays
  a
  strong
  role
  in
  determining
  the
  result
  of
  scientific
  field
  by
  generating
  new
  ideas
  or
  improving
  the
  existed
  idea
  (Hagstrom).
 
  FORMAL
 AND
 INFORMAL
 COMMUNICATION:
 AN
 ORGANIZATIONAL
  1
  APPROACH
 
 

Since
  informal
  communication
  has
  a
  strong
  impact
  on
  organizational
  performance,
 managers
 should
 be
 able
 to
 manage
 the
 flow
 of
 not
 only
 formal,
 but
  also
  informal
  communication.
  As
  business
  grows
  and
  the
  requirements
  needed
  in
 surviving
 within
 the
 competition
 keep
 adding
 on,
 executives
 should
 make
 the
  most
  effective
  use
  of
  every
  resource
  available
  and
  by
  improving
  the
  flow
  of
  communication
  is
  one
  of
  the
  ways.
  This
  study
  will
  provide
  an
  analysis
  in
  dealing
  with
  managerial
  challenges
  regarding
  controlling
  the
  flow
  of
  informal
  communication
 and
 what
 managers
 should
 do
 to
 make
 the
 best
 of
 it.
  2.
 Literature
 Review
  2.1
 Communication
  Communication
  is
  the
  activity
  to
  convey
  messages
  through
  different
  channels,
  such
  as
  words,...
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