The management of resources which produces and delivers products and services is operation management. The part of an organization that is responsible for this activity is the operation function. And the people responsible for managing some or all of the resources which makes up the operations function are known as operation managers. It is worth noting that in some organization the operations manager might be called by other name (Morton 1999). In this work I have selected the private sector services, quality issues, roles of an operation manager and operation performance using the Co-operative foods.
For the first part, I have selected the private sector services which will involve the opening of an account in a United Kingdom bank. I will draw a process map of opening a NatWest Student Account at a local branch.
Process mapping involves describing the processes in terms of how the activities within the process relate to each other. Process mapping symbols are used to classify different types of activity. And although there is no universal set of symbols used all over the world for any type of process, there are some that are commonly used (Slack et al 2010). One important advantage of using a process map is that it provides an opportunity for each activity to be challenged thoroughly in as a means to improving the process (Slack et al 2010).
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I have decided to select Quality issues option in opening of an account in the United Kingdom. Taking the operations view, a consistent conformance in meeting customer’s expectations is known as quality (Floob 1993). This tends to imply that the satisfaction of a specified need is important. The ability of... [continues]
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