Customer service in a fine dining restaurant is much more attentative than in casual dining establishments. Fine dining service goes far beyond taking an order and delivering food. Many fine dining services include: • Escorting patrons to the table, holding the chair for women • Escorting patrons to the restrooms
• Crumbing the table in between courses
• Replacing linen napkins if a patron leaves the table
• Explaining menu items without notes
• Serving food directly on the plate at the table
All of the details that are expected of a fine dining server require that your staff be rigorously trained. They should be able to answer any and all questions customers may have about a menu or item or wine. They should also be ready to make menu recommendations, if asked. No detail is ever too small to pay attention to in fine dining. Fine Dining Atmosphere
Fine dining used to be synonymous with snooty French waiters and restaurants with names like “Le Fancy-Smancy” (or something of that ilk). Today fine dining can be in any type of setting and...