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INTERNSHIP REPORT ON

THE PROCEDURE OF GENERAL BANKING AND PERFORMANCE OF THE CITY BANK LIMITED

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REPORT ON

THE PROCEDURE OF GENERAL BANKING AND PERFORMANCE OF THE CITY BANK LIMITED

Submitted to
Samina Haque
Lecturer BRAC Business School BRAC University

Submitted by
MD. Imran Hossain
Id: 08104051 BRAC Business School BRAC UNIVERSITY

Date of Submission: 8th February, 2012
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LETTER OF TRANSMITTAL
To Samina Haque Lecturer BRAC Business Scholl BRAC University Subject: Submission of Internship report on “The Procedure of General Banking and Performance of The City Bank Limited”. Dear Madam, This is my great pleasure to submit the Internship report of my three months long Internship program in the City Bank Limited in the Customer Service at Narayanganj Branch. The title of the report is “The procedure of general banking and Performance of The City Bank Limited. This report has been prepared to fulfill the requirement of my internship program at my assigned organization in the City Bank Limited. I have put my best effort to make this report a successful one. It has been joyful & enlightening experience for me to work in the organization & prepare this report. However this has been obviously a great source of learning for me to conduct similar types of studies in the future. I would like to express my sincere gratitude to you for your kind guidance & suggestions in preparing the report. It would my immense pleasure if you find this report useful & informative to have an apparent perspective on the issue. I shall be happy to provide any further explanation regarding this report if required & please do not hesitate to call me if you have any query on this report or any other relevant matters.

Thanks and Best Regards, MD. Imran Hossain ID: 08104051 Department: BBS Major: Finance BRAC University i|Page

PREFACE

Only the theoretical knowledge is not enough to build up career in real life situation. We the students are given the theoretical basement so that we can face the difficulties efficiently and effectively that comes in our life. As a partial requirement of BBA program each student is required to write a report paper on respective topic as selected by the supervising teacher. This Program initiate a one to three month internship working in any business organization, which is obviously a matter of admires. It helps the students a lot in achieving practical knowledge and applying the theoretical knowledge in real ground. In consequence, I was appointed to work in “The City Bank Limited” for three months and prepared a report on “The procedure of general banking and Performance of The City Bank Limited”. However I believe, this will say about my effort which I had in preparing this report.

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ACKNOWLEDGEMENT

There is an English proverb “Tow heads are better than one”. That is, no one can obtain a noble objective alone. This internship report is an accumulation of many people‟s endeavor. But at the beginning I would like to convey my sincere appreciation to the almighty Allah for giving me the strength & the ability to finish the task within the planned time. Then I like to express my sincere gratitude to everyone who contributed towards preparing & making this study successfully. Major contribution was received from the officers of the City Bank limited as from the Customer Service department. To prepare this internship report considerable thinking & information input from various sources were involved. First of all I would like to express my Sincere & immense gratitude to my internship supervisor Ms. Samina Haque, Senior Lecturer of BRAC Business School, BRAC University. I am deeply indebted to her whole hearted supervision to me during the Internship Period. Her valuable suggestion & guideline helped me a lot to prepare the report in a well organized manner.

I would also like to thank the authority of The City bank Limited for giving...
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