Final Study Guide

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BADM 312: Final Study Guide

Anything that is in the readings or that we covered in class is fair game for the exam. This should give you a general idea of where you may want to focus your study.

The problem of politics and power
1. Understand what power is (a function of…)
a. A function of resources, dependencies, and alternatives 2. What are individual bases of power?
a. Legitimate power (position)
b. Expert Power
c. Reward power
d. Coercive power (ability to punish)
e. Referent power (personality, who you are)
3. Where does power come from according to Kanter? (lines of support…) a. Formal Structure (position)
b. Informal Structure
1. Lines of information
2. Lines of support
c. Lines of supply
4. How do the sources of power differ under different theories of organizations (e.g. rational, natural, open systems)? a. Rational system
i. Formal position, rules,
ii. budgets,
iii. contracts,
iv. seniority
b. Natural system
i. Established personal relationships (informal position) ii. Reputations
iii. Political savvy
c. Open system
i. Control over resources
ii. Ability to innovate
iii. Networks and access to information
5. How can you tell if a job is powerless?
a. Working on nonstrategic tasks, low task variable
b. Little interpersonal contact, no association with higher up c. Many rules, established routines and predecessors
d. Need many approval
e. Low rewards for good performance, little publicity and external exposure 6. What are specific things you can do to overcome powerlessness? a. Social exchange
i. Find currencies that are actually valued by others b. Build relationships based upon trust and mutual obligation c. Need to see others as potential ally, not adversary
d. Keep eye on ultimate objective, be effective rather than right 7. Be familiar with Cialdini’s 6 principles of persuasion a. Liking
b. Reciprocity
c. Social proof
d. Consistency
e. Authority
f. scarcity
8. Be able to draw on key lessons from the Rondell Data and Larry Summers cases and the “Power Failure in Management Circuits” and “Influence Without Authority” readings.

The problem of change and learning
1. What are some differences between radical and incremental change? a. Incremental change
i. Affect organization part
ii. Through normal structure and management processes iii. Technology improvements
iv. Product improvement
b. Radical change
i. Transform entire organization
ii. Crete new structure and management
iii. Breakthrough technology
iv. New products, new market
2. What are some of the reasons why people resist organizational change? a. Parochial self interest
b. Misunderstanding and lack of trust
c. Different assessments of the situation
d. Low tolerance for change
3. Be familiar with force field analysis.
a. Unfreezing stage
i. Restraining force = Driving force
ii. Stay at current state
b. Changing stage
i. Restraining force < Driving force
ii. Start to move to desired state
c. Re-freezing stage
i. Restraining force= Driving force
ii. Stay at desired state
4. What is the best way to cope with resistance (hint: see “Choosing Strategies for Change” article)? a. Educate and communicate to resolve misunderstanding and increase trust b. Provide personal support to overcome fear

c. Offer incentives and political assurances to counter self-interest (negotiation) d. Involve people (and listen to them) to give them a sense of ownership and control e. Manipulate or “co-opt” people to give them a...
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