Fedral Express

Topics: FedEx, United Parcel Service, Express mail Pages: 23 (7383 words) Published: October 28, 2011
Executive Summary
This report is an overview of FedEx Corporation which we came across through the source of internet. We focused on different aspects of what FedEx is, how it works and how much is its global recognition. FedEx is the world's largest express delivery, ground small-parcel delivery, less-than-truckload freight delivery, supply chain management, customs brokerage, trade facilitation and e-commerce solutions company with more than 145,000 employees, worldwide and delivering more than 3.2 million packages daily. They command a fleet of 634 aircraft and more than 42,500 vehicles. FedEx offers various international packages and document delivery services to 214 countries, as well as international freight services and also offers commercial and military charter services. Federal Express has reorganized in an effort to provide consumers better and more complete transportation, distribution, and logistics products and services. The Federal Express Corporation, formerly FDX Corporation, now provides strategic direction for six other companies; each with a key role in the corporation’s overall operation. * FedEx Express (formerly Federal Express) – the traditional global express delivery company utilizing air routes and local ground distribution * FedEx Ground (formerly RPS) - North American ground package delivery; expanding from business-to-business to business-to-consumer * FedEx Custom Critical (formerly Roberts Express) – time-specific, critical shipment within North America and within Europe * FedEx Logistics (formerly FDX Logistics) – a transportation management company plus two regional freight carriers * FedEx Trade Networks – provider of full-service customs brokerage, trade consulting, information technology, and e-clearance solutions * Viking Freight – western U.S. regional less-than-truckload carrier offering premium service FedEx is best known for its by-line of "when it absolutely, positively has to get there". This is but one reason FedEx is the leader in the industry. Fred Smith founded FedEx in April of 1973. Smith incorporated such management principles that have made FedEx an overnight success. These principles have made FedEx employees show unprecedented dedication to their work and to their company. One reason FedEx is a corporate leader is it's an organization filled with individual leaders. It sets direction and aligns the organization around strategic goals then creates a common vision to guide organizational behavior. All management is held accountable for a people first attitude, impeccable service to external and internal customers, and a reasonable profit, which can be used to reward employees and to improve the company. FedEx did not become the largest shipping company by chance, they did it by focusing on their customers’ needs and making quality in their services a top priority. FedEx uses many different systems to maintain, monitor, or improve quality. In 1994 the company became the first international express cargo carrier to receive system wide ISO 9001 certification. FedEx becomes the first global express transportation company to receive worldwide ISO 9001 quality certification throughout its entire system. In August 2003, FedEx have been re-certified by Lloyd's Register Quality Assurance based on ISO 9001 version 2000. Again, it demonstrates their commitment to CUSTOMERS - providing a high performance and consistent international express service and total logistics solutions to them. FedEx Ground, an operating company of FedEx Corporation, received ISO 9002 registration for its U.S. and Canadian network of more than 500 facilities. FedEx Corporation has been recognized as one of the world’s most respected companies for the strategic leadership it provides to the independent companies that make up today’s FedEx. It has received huge amount of awards almost every year in various categories such as Most Admired Company, Best...
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