The contribution of technology and online trade to its success cannot be over emphasized. FedEx has always been a technology trailblazer, and the success of fedex.com is testament to that. The company was one of the first to harness the power of the Internet and the vast new information pathways it opened up to provide fast, easy and convenient service options for its customers.
FedEx launched its Web site in 1994 with a bold new package tracking applicationone of the first true corporate Web services. Over time, FedEx continued to pioneer new technological territory, such as when it became the first transportation company with Web site features that allowed customers to generate their own unique bar-coded shipping labels and request couriers to pick up shipments.
According to the recently published report on its website, fedex.com hosts an average of 8 million unique visitors per month and handles on average 3 million package tracking requests daily. More than 2.5 million customers connect with the company electronically everyday, and electronic transactions account for almost two-thirds of the more than 5.4 million shipments FedEx delivers daily.
The fedex.com Web site is widely recognized for its speed, ease of use and...