Failure of Firecontrol Project

Topics: Systems theory, Failure, Root Pages: 2 (259 words) Published: May 29, 2012
The Failure of the FireControl Project
What was the project?
* To deliver nine purpose-built --to house the regional control centres to replace the current 46 local control centres. * To deliver the computer equipment and systems to handle calls, mobilise fire engines (or other equipment) and manage incidents on a national basis. * To support Fire and Rescue Services’ business change, including preparing each Service for new operational processes and policies, staffing and ways of working.

Who did the project?
* European Air and Defence Systems (EADS) (now Cassidian) * Previous Experience?
* Relied mainly on subcontractors and had no direct experience of supplying emergency services.

Why did it fail?
* Project was approved before the initial planning was finalised. * Poor communication between participating parties.
* Under estimated the system complexity and costs.
* Poor leadership and management.
* Inexperienced contractor.

How it was identified?
* Costs escalating and delayed delivery of project.

Root Definition
X:system to provide a service
Y:deliver the computer equipment and systems to handle calls, mobilise fire engines (or other equipment) Z: To centrally manage incidents on a national basis
The Fire Department operated a system to provide a service to manage its operations by using the computer equipment and systems to handle calls, mobilise fire engines in order to centrally manage incidents on a national basis. CATWOE

CFire Department
AEuropean Air and Defence Systems (EADS)
TFire Department -> Centrally managed
Wbelief that using computer equipment and systems will enable operations to be centrally managed ODepartment for Communities and Local Government
ENational Audit Office, sub-Contractors
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