Preview

Factors Inlfuence Job Performance

Good Essays
Open Document
Open Document
10364 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Factors Inlfuence Job Performance
APPLIED PSYCHOLOGY: AN INTERNATIONAL REVIEW, 2008, 57 (3), 441–465 doi: 10.1111/j.1464-0597.2008.00328.x

Relationships between Facets of Job Satisfaction and Task and Contextual Performance

EDWARDS
JOB SATISFACTIONLtd
Original UK ET Association PERFORMANCE
XXX
© International
0269-994X
Applied
APPS ArticlesAL.
Oxford, Psychology
Blackwell Publishing AND for Applied Psychology, 2008

Bryan D. Edwards*
Auburn University, USA

Suzanne T. Bell*
DePaul University, USA

Winfred Arthur, Jr.* and Arlette D. Decuir*
Texas A&M University, USA

This study examined the relationship between job satisfaction and task and contextual performance. Specifically, it assessed this relationship for overall as well as facets of job satisfaction. Four hundred and forty-four employees in a manufacturing plant completed measures of job satisfaction and their supervisors completed measures of task and contextual job performance.
Results indicate that the relationships between overall job satisfaction and task and contextual performance were the same. However, when the facets of job satisfaction were considered, different relationships emerged. There was a stronger relationship between satisfaction with supervision and contextual performance compared to task performance. In contrast, there was a stronger relationship between satisfaction with work and task performance compared to contextual performance. Results indicated the importance of considering different facets with the job satisfaction and job performance relationship, as well as the importance of matching predictors and criteria in terms of their levels of specificity.

* Address for correspondence: Bryan D. Edwards, Department of Psychology, Auburn
University, 226 Thach, Auburn, Alabama 36849, USA. Email: bedwards@auburn.edu; or
Suzanne T. Bell, Department of Psychology, DePaul University, 2219 North Kenmore Avenue,
Chicago, Illinois 60614-3504, USA. Email: sbell11@depaul.edu; or Winfred



References: Adams, J.S. (1965). Inequity in social exchange. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol Ajzen, I. (2005). Attitudes, personality, and behavior (2nd edn.). Chicago, IL: Dorsey Press. Ajzen, I., & Fishbein, M. (1977). Attitude–behavior relations: A theoretical analysis and review of empirical research Ang, S., Van Dyne, L., & Begley, T.M. (2003). The employment relationships of foreign workers versus local employees: A field study of organizational justice, Bateman, T.S., & Organ, D.W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship” Bentler, P.M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107, 238–246. Blau, P. (1964). Exchange and power in social life. New York: Wiley. Bliese, P.D. (2000). Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis Borman, W.C., & Motowidlo, S.J. (1993). Expanding the criterion domain to include elements of contextual performance Borman, W.C., & Motowidlo, S.J. (1997). Task performance and contextual performance: The meaning for personnel selection Brayfield, A.H., & Crockett, W.H. (1955). Employee attitudes and employee performance Brief, A.P. (1998). Attitudes in and around organizations. Thousand Oaks, CA: Sage. Campbell, J.P., McCloy, R.A., Oppler, S.H., & Sager, C.E. (1993). A theory of performance Chiu, S., & Chen, H. (2005). Relationship between job characteristics and organizational citizenship behavior: The mediational role of job satisfaction. Social Behavior and Personality, 33, 523–540. Cropanzano, R., & Wright, T.A. (2001). When a “happy” worker is really a “productive” worker: A review and further refinement of the happy-productive worker thesis Deci, E.L., Koestner, R., & Ryan, R.M. (1999). A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation Eagly, A.H., & Chaiken, S. (1993). The psychology of attitudes. Fort Worth, TX: Harcourt Brace Jovanovich. Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley. Fisher, C. (1980). On the dubious wisdom of expecting satisfaction to correlate with performance Ganzach, Y. (1998). Intelligence and job satisfaction. Academy of Management Journal, 41, 526–539. Gerhart, B. (1987). How important are dispositional factors as determinants of job satisfaction? Implications for job design and other personnel programs Graen, G.B., & Scandura, T.A. (1987). Toward a psychology of dyadic organizing. Griffin, M.A., Neal, A., & Parker, S.K. (2007). A new model of work role performance: Positive behavior in uncertain and interdependent contexts Hackman, J.R., & Oldham, G.R. (1980). Work redesign. Reading, MA: Addison-Wesley. Harrison, D.A., Newman, D.A., & Roth, P.L. (2006). How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and Hattrup, K., O’Connell, M.S., & Wingate, P.H. (1998). Prediction of multidimensional criteria: Distinguishing task and contextual performance Hoffman, B.J., Blair, C.A., Meriac, J.P., & Woehr, D.J. (2007). Expanding the criterion domain? A quantitative review of the OCB literature Hulin, C.L., & Judge, T.A. (2003). Job attitudes. In W.C. Borman, D.R. Ilgen, & R.J Iaffaldano, M.T., & Muchinsky, P.M. (1985). Job satisfaction and performance: A meta-analysis Judge, T.A., Hanisch, K.A., & Drankoski, R.D. (1995). Human resources management and employee attitudes Judge, T.A., Thoresen, C.J., Bono, J.E., & Patton, G.K. (2001). The job satisfaction– job performance relationship: A qualitative and quantitative review Kinicki, A.J., McKee-Ryan, F.M., Schriesheim, C.A., & Carson, K.P. (2002). Kraus, S.J. (1995). Attitudes and the prediction of behavior: A meta-analysis of the empirical literature Landis, R.S., Beal, D.J., & Tesluk, P.E. (2000). A comparison of approaches to forming composite measures in structural equation models

You May Also Find These Documents Helpful

  • Powerful Essays

    Journal of Personality and Social Psychology, 41, 607—627. Bagozzi, R. P. (1986). Attitude formation under the theory of reasoned action and a purposeful behavior reformulation. British Journal of Social Psychology, 25, 95—107.…

    • 14099 Words
    • 57 Pages
    Powerful Essays
  • Better Essays

    Research Utilization

    • 6271 Words
    • 20 Pages

    Fishbein, M.A. & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Reading, MA, Addison Wesley.…

    • 6271 Words
    • 20 Pages
    Better Essays
  • Powerful Essays

    Fishbein., M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley.…

    • 7928 Words
    • 32 Pages
    Powerful Essays
  • Powerful Essays

    [4] Impact of Organizational Citizenship Behavior on Organizational Performance: A Review and Suggestion for Future Research…

    • 3076 Words
    • 13 Pages
    Powerful Essays
  • Good Essays

    Job satisfaction can plainly be described as an enjoyable emotional state occurring from the evaluation of a person’s job; an intuitive response to a person’s job, and a mental outlook towards a person’s job. Job satisfaction can also be described as the…

    • 819 Words
    • 4 Pages
    Good Essays
  • Best Essays

    Melschnake, Michael P. Dumler, & Daniel S. Cochran. (1993). The Relationship Between "Traditional" Leadership, "Super" Leadership, and Organizational Citizenship Behavior. Group & Organization Studies (1986-1998), 18(3), 352. Retrieved February 17, 2010, from ABI/INFORM Global. (Document ID: 656394071).…

    • 2267 Words
    • 10 Pages
    Best Essays
  • Good Essays

    Job performance is so important to industrial– organizational (I/O) psychology that it is often simply referred to as “the criterion.” The traditional view restricts the performance space to what Borman and Motowidlo (1997) call task performance—that is, “the effectiveness with which job incumbents perform activities that contribute to the organization’s technical core” (p. 99). Although it has long been recognized that job performance is multidimensional (Austin & Villanova, 1992; Schmidt & Kaplan, 1971), only more recently has the research literature (e.g., Borman & Motowidlo, 1993, 1997; Campbell, 1990; Organ & Paine, 1999) acknowledged the role of employee work behaviors that fall outside the rubric of task…

    • 14228 Words
    • 57 Pages
    Good Essays
  • Powerful Essays

    Lambert, S. J. (2000). Added benefits: the link between work/life benefits and organizational citizenship behavior. Academy of Management Journal, 43(5), 801-815.…

    • 1943 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Job Satisfaction

    • 937 Words
    • 4 Pages

    Organization citizenship behavior is discretionary behavior that is not part of an employee’s formal job requirements but that nevertheless promotes the effective functioning of the organization. Organizations always prefer those who tends to help others while working on a team, avoid unwanted controversies, volunteer for extra work, respect the organizational rules and regulations and other behaviors which makes the employee do more than what is expected of them. Employees would only show organizational citizenship behavior when they are satisfied with their job and surrounding. As these 4 individuals are satisfied with their work they would not…

    • 937 Words
    • 4 Pages
    Good Essays
  • Good Essays

    One of the most important aspects among employees in the workplace is that they have the sense that their work makes a positive contribution to the organization. Job Satisfaction is the scope of contentment workers has with their job. In other words, job satisfaction is the extent to which a person likes his or her job. The dynamics of job satisfaction and occupational success is personal contentment, self-confidence, sense of worth, and self development. The most obvious consequences of job satisfaction are a pleasurable emotional state that most often results in a positive work attitude. Another notable effect of job satisfaction is the worker becomes more resourceful, flexible, inventive, and committed.…

    • 360 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Ocb and Cwb

    • 4364 Words
    • 18 Pages

    In recent years, there has been an increasing interest in the topic of organizational citizenship behaviors (OCBs). Much of this research (Ball, Trevino, & Sims, 1994; Bateman & Organ, 1983; George, 1990; George & Bettenhausen, 1990; Moorman, 1991; Munene, 1995; Organ & Konovsky, 1989; Podsakoff, MacKenzie, Moorman, & Fetter, 1990; Podsakoff, Niehoff, MacKenzie, & Williams, 1993; Schnake, 1991; Smith, Organ, & Near, 1983; Williams & Anderson, 1991 ) has focused on identifying the potential antecedents of OCBs, apparently under the assumption that these forms of behavior are functional to the organization. For example, Organ (1988) defined OCBs as "behavior(s) of a discretionary nature that are not part of the employee's formal role requirements, but nevertheless promote the effective functioning of the organization" (p. 4). Similar statements regarding the importance of organizational citizenship behavior, or other forms of…

    • 4364 Words
    • 18 Pages
    Powerful Essays
  • Powerful Essays

    Notes

    • 3205 Words
    • 13 Pages

    The original Organizational Citizenship Behavior Checklist (OCB-C) was a 42 item instrument designed to assess the frequency of organizational citizenship behaviors performed by employees. It has since been refined and shortened first to 36 items and then to the final 20 item scale that we recommend (Fox, Spector, Goh, Bruursema, & Kessler, In press). The OCB-C was specifically designed to minimize overlap with scale of counterproductive work behavior, a limitation noted in prior scales (Dalal, 2005; Spector, Bauer, & Fox, 2010). Included were items that reflected acts directed toward the organization as well as people in the organization, such as coworkers. Some items asked about altruistic acts that helped coworkers with personal as opposed to workplace issues. Separate subscale scores can be computed that reflect acts directed toward the organization that benefit the organization (OCBO) and acts directed toward coworkers that help with work-related issues (OCBP). A copy of the scale is at the end of this document.…

    • 3205 Words
    • 13 Pages
    Powerful Essays
  • Better Essays

    PRESENTATION ON MOTIVATION

    • 3073 Words
    • 19 Pages

    WYLD, C. D. and MAURIN, R., 2011. Does More Money Buy Happiness on the Job?…

    • 3073 Words
    • 19 Pages
    Better Essays
  • Satisfactory Essays

    Attitude at work

    • 628 Words
    • 3 Pages

    Attitude Attitude @ Workplace Ajzen’s theory of planned behaviour Attitudes “…Reflect an individual’s persistent tendency to think, feel and behave towards an object in a particular way involving favor or disfavor.” Attitudes Evaluative statements or judgments concerning objects, people, or events. Cognitive component…

    • 628 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    There are many different opinions about the relation between “happiness and work.” Some people think that when they are more successful in their job, they will be happier. So they try to work harder, impose order on their job, and try to achieve some goals to become happier as the opinion of Alain de Botton in his speech named “Finding meaning in the daily grind.” However, I am in the group of people who think that if I am happy, and having positive thinking, I can do my job better, more successful. I strongly agree with Shawn Achor’s opinion which shows in the video named “The happy secret to better work.”…

    • 573 Words
    • 3 Pages
    Satisfactory Essays