Factors inﬂuencing organizational change efforts
An integrative investigation of change content, context, process and individual differences
H. Jack Walker, Achilles A. Armenakis and Jeremy B. Bernerth
Department of Management, Auburn University, Auburn, Alabama, USA
Purpose – The purpose of this paper is to investigate the integrative inﬂuence of content, context, process, and individual differences on organizational change efforts. Design/methodology/approach – Data were collected from employees involved in a recent de-merger. Using structural equation modeling, a hypothesized model that integrated individual differences with change content, context, and process factors was tested. Findings – Results led to the acceptance of a model indicating that change context mediated the relationship between individual differences and change process and content. Similarly, change content and process mediated the relationship between change context and organizational change commitment. Research limitations/implications – Owing to the nature of the study, inferences of causality cannot be made. Additionally, common method bias may be a concern because criterion and response variables were collected at the same time. Practical implications – An organization’s prior change history (i.e. context) has the potential to negatively inﬂuence change success. In order to counteract these effects, change agents should concentrate on clearly communicating the change details (i.e. process) to employees. Originality/value – This study is one of the ﬁrst to integrate factors common to all change efforts, i.e. content, context, process and individual differences. Further, it elaborates on how these factors interact to inﬂuence change success. Keywords Organizational change, Employee behaviour, Change management, Corporate communications Paper type Research paper... [continues]
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