Communication skillsSuccessful communication depends not only on the appropriateness of the choice of channel and feedback but also on any barriers put between the sender and the receiver and feedback but also on any barriers put between the sender and receiver - these may be physical or psychological. You may have noted some barriers.
| Good communication is always said to be an essential skill in being personally effective. It is also an essential skill for everyone who works for supervisors and managers or who is part of a team at work, home or socially. How often have you felt that someone doesn’t understand, that they take you for granted, that you’re not taken seriously, that people twist what you’re saying, that your rights have been ignored, angry that you can’t express yourself at the time. Most of us will have felt at least some of these at some time or another. We may react by getting angry or aggressive, or by avoiding situations that cause conflict and pain, or by agreeing to things because we feel powerless and want a quiet life.You may be involved with meetings, team briefings, interviews, checking, counseling, advocating, reviewing, delegating, planning, scheduling, resolving conflicts, gaining co-operation of others, problem solving, decision making, maintaining standards or setting targets. All of these activities are based around establishing and maintaining good methods of communication. However, our ability to communicate effectively will be governed by many things, but mainly on our development of skills which will help us to balance the conflicting aims, interests, rights and reactions of others with our own.One of the main skills we must develop is to build on the self-awareness of our strengths and weaknesses to encourage the use of behaviour appropriate to the circumstances.Quite often, the use of the extremes of behaviour ‘fight’ or ‘flight’ are not the most appropriate and the use of personal assertion would lead to a better outcome for all parties.
| 1.The Passive behaviour :-
Giving up your rights, honest feelings, thoughts and beliefs, feeling helpless, anxious, resentful, disappointed with yourself, trying to please others. You feel being manipulated and pushed around all the time. You tend to feel that outside forces are controlling you, and have no self-esteem and negative image. 2.The Aggressive behaviour :-
You feel angry, frustrated, self-righteous, dominating, forcing others to lose, showing strengths and achieve your ends at the cost of other’s happiness. They have an attitude that “I have the rights and others don’t. What you want is less important than what I want.” 3.The Assertive behaviour :-
Standing up for your personal rights and expressing your thoughts, feelings, beliefs in direct and honest ways which do not violate the rights of others. After the act, you feel much better and your self-esteem goes up.
The question in psychology is not “what is wrong with me”, but it should be rephrased as” what can be done just now to remedy the situation I m facing” ??? The philosophy of looking forward in life is called as “Assertiveness training”.
Behavior is a mirror in which everyone displays his own image-Anonymous Types of Communication Behaviour
There are a variety of ways of behaving when we are communicating with others. The appropriate choice of behaviour is vitally important if we are to communicate effectively. This worksheet will look at a classification of different types of communication behaviour, their descriptions and characteristics, causes and effects, and lastly, will consider possible uses of these behaviours. We considered 4 different types of behaviour:
• aggressive (agresibo)
• submissive (talawan,pagyukbo)
• avoidance (paglikay)
• assertive (mapugsanon)
Let’s consider each one in turn.
Aggressive behaviour offends or isolates someone else’s rights. It is a showing, perhaps both physically and...
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