March 27, 2013
External Loss Prevention
External theft is often caused by shoplifting, break-ins, robberies or other acts by outside sources. Although it does not cause as much loss overall compared to internal theft (National Retail Security Survey, 2008), shoplifting and external theft most certain causes a substantial amount of loss annually to the retail industry (National Retail Security Survey, 2008). Controlling external theft requires a commitment to educating your employees on good customer service, awareness to the signs of a potential loss and how to best protect the store and inventory against external loss. This requires the establishment of procedures and training in areas such as; shoplifting prevention, shoplifter profiling, robbery awareness, safety and how to handle various situations dealing with people. A loss prevention officer is needed to perform and illustrate all these required procedures in the fight against external theft, but in order to carry out his or her duty, the officer has to know and understand what and where the loss is originated to begin with. Shoplifters come in many shapes, sizes and race but are limited to two classification; Professional and amateur shoplifters. Shoplifters are categorized into seven groups; Addictive compulsive, thrill seekers, impoverished, drug addicts, professional, gang members, kleptomaniacs, and forgetful shoplifters. Among the seven types of shoplifters, addictive compulsive shoplifters accumulate seventy five percent of those who are apprehended by loss prevention officers. An addictive compulsive shoplifter has no true personal gain in their actions and portraits an obligated persona to steal inexpensive items, and then later give the stolen item(s) to friends or family members. The majority of these types of shoplifters suffer from gambling problems, compulsive overeating or various mental health disorders. Their techniques used to steal are commonly known and easily...
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