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Effective communication is vital to the smooth running of a business and various methods of communication are used within a business environment to achieve this. Each form has various benefits to communicate effectively to their designated target audience. When communication is carried out properly it means the sender and receiver both correctly obtain the same information. Each form of communication will be chosen to which is applicable to the situation for example for a one-to-one/ team meeting will be best carried out face-to-face as it is the most effective way to make sure a point is understood properly, as it is a lot more personal and professional. Whereas if a company wants to distribute a monthly newsletter, this wouldn't need to be as personal as a face to face, it could be carried out over email. Therefore this wouldn't mean a employee would have to take time out of work and the messages can be sent on a large scale without taking much time to process.…
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Communication can affect a business. Miscommunication within departments of an organisation, this could cause underlining issues for the companies. (Appendix 1)…
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1 Chapter ACHIEVING SUCCESS THROUGH EFFECTIVE BUSINESS COMMUNICATION Multiple Choice ANSWER: b; DIFFICULTY: moderate; PAGE: 4; TYPE: application 1 6. An example of downward communication flow is a. a junior staff person giving information to a staff supervisor. b. a sales manager giving instructions to a salesperson. c. an e-mail message about sick leave from one staff secretary to another. d. a company briefing held on the organization's top floor. ANSWER: b; DIFFICULTY: easy; PAGE: 5; TYPE: application 2 11. When it comes to the informal communication network, savvy managers a. work hard to shut it down. b. tap into it to spread and receive informal messages. c. ignore most of the information it contains. d. none of the above ANSWER: b; DIFFICULTY: moderate; PAGE: 5; TYPE: concept 12. Which of the following is not a characteristic of effective business messages? a. They provide practical information. b. They present the writer's opinions as facts. c. They state precise audience responsibilities. d. They clarify and condense information. ANSWER: b; DIFFICULTY: moderate; PAGE: 6; TYPE: concept 3 4 22. Business communication is often more demanding than social communication because communication on the job is affected by a. advances in technology. b. the growing reliance on teamwork in business. c. the globalization of business. d. all of the above 23. Bad connections, poor acoustics, and illegible text are all examples of a. problems with feedback. b. distractions. c. problems with background differences. d. overload problems. 5 ANSWER: c; DIFFICULTY: moderate; PAGE: 17; TYPE: concept 6 30. Which of the following is not a characteristic of ethical communication? a. It includes all relevant information. b. It is designed to hide some negative information. c. It is true in every sense. d. It is not deceptive in any way. ANSWER: b; DIFFICULTY: moderate; PAGE: 24; TYPE: concept 7 8 9 10 11 12 13 ANSWER: The audience decodes your message by extracting your ideas from…
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While the majority of the employees in my organization rely on email messages and the internet to communicate with co-workers and other staff members, face-to-face communication is still a popular method of communication in my workplace. Regardless of how effective email messages…
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Effective communication is vital in assuring the message is interpreted correctly. Listening openly, understanding the intent of the message and using proper body language in receiving and delivering the message is positive in communication. Preventing negative communication is the ultimate goal for organizations in order for them to succeed. Applying the proper techniques of communicating continues to be a challenge among organizations in today’s…
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Communication plays a key part in the success of any business. It is a means of exchanging information to make oneself understood by another which can be vital in a company fulfilling its purpose and hitting its goals and objectives. This exchange could be oral, written, non-verbal or a combination.…
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During my time working as a Sprint PCS telesales superviser, I believed that the concepts of communication, as well as, personal participation, were the most critical components of any relationship and also equally the most difficult tasks facing any staff leaders or people in positions of authority. While I have rarely considered communications in the terms described by what we have learned in class this semester, I have definetly pondered the challenges and processes through which communication is expressed throughout professional organizations. In the business setting, I was most comfortable communicating individually with my employees, as well as, various customers and citizens who were interested in our companies services. I believe that my personality, interpersonal skills, educational training, and personal life experiences have enabled me to effectively communicate with people in meaningful ways. In class we learned that during oral communication situations the exchange of information between the sender and receiver is immediate, personal, and both parties have the advantage of interpreting non-verbal cues and clarifying verbal exchanges. One-on-one communication also provides the unique opportunity to build a meaningful relationship between the sender and receiver because of its personal nature. I am convinced that the foundation of any beneficial relationship is trust; and, trust is the result of effective communication. I was always told that trust is an investment that you have to be willing to make in others and that others are willing to make in me. It is fair to say that this form of communication enabled me to perform my duties accuretly and be a successful leader and…
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Different types of business information, their source and purpose will be discussed throughout this paper, outlining various types of communication that can take place. I will also deliberate how KFC source and communicate effectively, with a true purpose, summarizing with a conclusion.…
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Although the present business environment adapts to itself to the highly and rapidly changing setting, I do not think these technological advancements in communication mentioned in the article follow the traditionally considered business communication yet. According to the article, it is evident that these advanced communication tools are present in the current business environment; numerous businesses do not seem to accept and utilize all the tools included in the article to operate their everyday business activities.…
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However, communication process always launch with several noise, which considered as communication barriers, and these problem could occur in every phase of transmission stages (Buchanan and Huczynski, 2010). There are various kinds of barriers defined by scholars, for instance, Shrivastava (2012) labeled barriers into physical, emotional, perceptual, culture, gender and others. These barriers contribute to the lack of efficiency and uncertainty in the process of communication (ibid.). Due to communication is the fundamental issue in the stage of the management in an organization, most of organizations are looking for an appropriate strategy for improving the efficiency and reliability of communication (Goh et al, 2005). Consequently, this essay will try to figure out three organizations’ challenge of communication, these three samples will be Enterprise Rent-A-Car, Ferrari and Saint John’s international school, meanwhile, their solutions for overcoming communication barriers will be evaluated in the essay.…
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At some point in time, nearly any company can come face to face with a crisis situation which involves communication or in many instances, miscommunication. In some cases this could be rumor control and/or response, negative press or even breakdowns in crisis communication response. Whatever the situation, even the smallest of communication crisis can overwhelm even the strongest of companies.…
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In a recent article that was published in “The Future of Work…Unlimited” web blog the author Bill "Patch" Paczkowski mentioned a few good examples of the avenue that we are moving toward, in respect to the electronic communication that different businesses conduct from day-to-day. Mr. Paczkowski goes on the mention how important it has been for many years for there to be good communication between a company and firm. He then went on to state how these modes of communication that were once used, have since long been gone and has been replaced by modern day technology. In the article entitled “Managing Electronic Communication Among Distributed Workers” Mr. Paczkowski speaks about how we have gotten accustom to traditional mode of communication that we have now ,such as email, voice…
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Communication is an aspect of everything that humans do, and how well we communicate often majorly impacts how successful we are in life. According to Baack (2012) “Communication may be defined as transmitting, receiving, and processing information”. The information we process may be in words, symbols, and numbers or non-verbally with our hands or facial gestures. In business or in organizations there are four levels of communication most often discussed, for the purpose of this paper only the first three are explained. First there is individual or interpersonal communication which typically takes place between individuals. Second, communication within organizations involving the use of communication systems such as technology or other methods used to transmit information internally. This type of communication can be between teams or groups, between multiple groups in meetings, through formal management channels such as company meetings and informal channels which may include rumors or office gossip. Next is communication across organizations externally. This would be communications to suppliers, customers or developers. Overall the format of the communication can be in e-mail, meetings, letters, and reports, press releases, marketing messaging, and customer or industry events.…
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We live in the communication age. A time when man has made gigantic technological advancements by developing enormous communication infrastructures that will pave the way for future growth and development. Such technological growth has directly influenced how leaders run their businesses; technology will continue to force generations of business leaders to adapt to the new ways to communicate their messages in order to stay productive.…
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The important of top management in business communication is when in order to be productive, managers must consider learning styles of their employees. Everyone responds and absorbs information differently based on cognitive preferences. These cognitive preferences can be auditory (hearing), experiential (hands on), literal (reading) or visual (seeing an example). Employees may more readily comply with business changes if presented in a way that appeals to them. If communicating changes to a large group, a mix of these styles is ideal for productivity. Conversely, fewer styles can be used in a small group or with one employee if the primary learning style is identified. Face-to-face communication should be included whenever possible, regardless of the primary channel used. Face-to-face is more effective to establish rapport and communicate the change. If the change has the potential to involve emotion, such as the announcement of a company restructure or added workload, face-to-face channels allow managers to convey empathy and sincerity. In addition, managers can notice employees' nonverbal cues and encourage valuable feedback. Besides that, managers can easily to inform employee in decision making.. If a leader is able to express his or her ideas clearly, team members will know what is expected of them and consequently will perform at their jobs. Clear communication at the workplace ensures that team members and leaders understand each other and are more effective and efficient at what they do. Communications makes it clear of what is expected and how to get there. It is also a way of engaging in best practices and being more efficient.Effective in business communication will provide a clear understanding of…
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