(International Accounting Firm)
Date: 01/29/12 To: Staff Members
From: Shona Thongsamut, manager
Subject: Professional Etiquette
Professional Etiquette is so important that it can actually determine how far and how fast you excel in your career. Attention to etiquette is a must in any profession. Following are some very important issues that need to be given great consideration to. The three key areas to practice professional etiquette are in the workplace, in social settings in which you represent your employer and in online interactions in which you represent your employer. In the workplace you are required to have a certain respect which involves a variety of behaviors including habits and aspects of non-verbal communication. Non-verbal communication can go as far as your appearance. Your personal appearance in a workplace can convey wrong or unintended messages to managers, colleagues, and customers. Everyone is expected to dress appropriately for work in the office as well as when meeting with clients. Dressing modestly can help you build a reputation on what you know and not on what you wear. Another form of non-verbal communication is your actions. Not necessarily what you are directing toward a client but how well you respect them in other ways such as: taking calls during a meeting. This is very discouraging. Taking personal calls during a meeting with a client could convey a variety of messages such as, I am not listening to you, I am not interested in hearing what you have to say, I am bored, I wish I were somewhere else. Do not take calls of any kind during a client meeting. If necessary, excuse yourself briefly and quickly take care of your situation (only in cases of emergency will this be tolerated). I feel we all have room for improvement in this area. If need be, refer to your handbook page 50 “Developing Your Business...
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