Examine the Factors That Affect Success in a Multicultural Workplace

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Examine the factors that affect success in a multicultural workplace



Factors affect success

1) Intercultural miscommunication------------------------------------------------P.3 2) Racism--------------------------------------------------------------------P.4 3) Psychological problems------------------------------------------------------P.5




Cultural.diversity is a.dynamic reality.in the business world.today, many global organisations see diversity workforce as an opportunity in the market. (Copeland, 1988; Mamman, 1996).According to the statistics in Australia, it showed that there is nearly a quarter of Australia labor force was born oversea, this is similar to what is happening in the other cities (ABS, 2000 cited in Chang & Tharenou, 2004). When applied multicultural to organisation, it means its work force includes people from diverse racial, religious and gender backgrounds across all levels of the company including management and junior positions, they might differ in beliefs, values, norms and attitudes (Smircich, 1983; Mamman, 1996).The benefits of a multicultural organization are many; they include a higher level of innovation, greater success in marketing, and better distribution of opportunity. However, it has been proven that achieving successful in diversity teams could be very difficult (Butler, 2006 cited in Zander & Butler, 2010; Lim & Ng, 2001; Bilbow, 1997; Copeland, 1988). The benefits of diversity are not automatic, economic factor is not the only explanation for a multinational company to affect success; the key are effective.intercultural.communication.and.mutually.beneficial.relationships.between.cultural.groups, especially.manager-worker.relationships, also serve.as.significant.indicators.for.successful.operation. Managers and staff are the main key factors to affect the organizations lead to success. Basically these factors are based on their “culture”, e.g. religion, behavior, level of education, language, discrimination, habits, beliefs,etc (Mamman, 1996). So, this essay are going to examinein three major.problems from managers and staff which are caused by intercultural miscommunication, racism and personal psychological.problems and these problems.often lead to unsuccessful in an international organization.

Intercultural miscommunication:
Intercultural miscommunication, which is a common problem in a diverse workplace. As people from different nationalities have different cultural backgrounds, different languages and varying perspectives on how they interpret language, people might not understand the others completely (Chang & Tharenou, 2004; Mamman, 1996; Brett, Behfar & Kern, 2006).Consequently, miscommunication is more likely leads to errors and losses in the business organization, that's why it can affect company fir success. There are two reasons lead to intercultural miscommunication, which are the way how they express themselves and fluency and accuracy of languages. Firstly, Brett, Behfar and Kern (2006) have divided communication into two types—direct and indirect, i.e. Communication in western cultures is completely explicit, they express themselves in a direct way. However, not many other cultures express themselves in this way; they are more likely to hide themselves and speak in an indirect way. Generally speaking, in crosscultural meetings, the non-westerners.can understand the direct communication.of the westerners, but the.westerners might have.difficulties to understand the indirect communication.of the.non-Westerners. The differences between.direct and.indirect.communication cause serious.damage to relationships in a multicultural team. Secondly, misunderstandings.and...
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