Etisalat Annual Report

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Together Forward
Annual Report 2011

Reports and Consolidated Financial Statements
for the year ended 31 December 2011

167 million
Aggregate Subscribers

Table of contents:
1. 2. 3. 4. 5. 6. Business Overview Chairman Statement Board of Directors and Executive Committee Chief Executive Officer Statement Operational Highlights 2011 Management Review • Group Commercial Initiatives • Etisalat UAE • International Operations • Network • Etisalat Services Holding • Human Capital 7. Corporate Governance 8. Independent auditors’ report to the shareholders 9. Consolidated income statement 10. Consolidated statement of comprehensive income 11. Consolidated statement of financial position 12. Consolidated statement of changes in equity 13. Consolidated statement of cash flows 14. Notes to the consolidated financial statements 15. Notice of General Annual Shareholders’ Meeting

32.2 AED billion
Revenue

10.4 AED billion
Operating Profit before Federal Royalty

5.8 AED billion
Net Profit

4.3 AED billion
CAPEX

60 fils
Dividend per share

Head Office:
Etisalat Building Intersection of Zayed The 1st Street and Sheikh Rashid Bin Saeed Al Maktoum Street P.O. Box 3838 Abu Dhabi, UAE Telephone: +971 2 6283333 Fax: +971 2 6317000 Telex: 22135 ETCHO EM etisalat.ae Regional Offices: Abu Dhabi, Dubai, Northern Emirates

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Business Overview Awards - Corporate
2006 2007 Telecom World Middle East Awards Best Operator 2008 World Communications Awards Arabian Business Achievement Awards 2009 TM Forum Awards International Business Awards SAMENA Telecommunications Council 2010 Telecom World Middle East Awards Best International Carrier Best Middle East Telecommunications Company Best Mobile Operator Best Multinational Company Middle East & Africa Best Telecom Company MENASA Best Operator International Leader in Telecommunications Sector – Asia & Africa’ Leader in Telecoms Most Innovative Company Africa Business Awards Training Excellence Technical Leadership 2011 SAMENA Awards 2010 Comms MEA Awards Global Telecom Business Innovation Awards TMT Finance Middle East COMMS MEA 2009 Telecoms World Middle East Awards Comms MEA Awards Comms MEA Awards Best Operator Best Overall Operator 2007 Windows User Middle East Awards Genesys Customer Innovation Awards Best ISP Customer Innovation Award Best Quality of Services Operator of the Year Best FTTx/GPON Operator of the Year Best Value Added Service Most Innovative Non-Voice Service Best FMC Operator of the Year Best Customer Experience Provider of the Year Fixed Line Operator of the year Video Services Best Broadband Provider Best Fixed Line Provider

Awards - Innovation and Engineering
2006 IT Weekly Awards Network News Innovation Awards Best ICT Services Company Best New Technology

SAMENA Telecommunications Council

Middle East Business Leaders Summit

Arab Achievement Awards International Business Awards 2011 African Investor of the Year Asia Brand Employer Awards SAMENA Awards

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Business Overview continued Awards - Marketing and Customer Care Design Week Benchmark Awards 2006 Comms MEA Awards 2007 CEO Middle East Awards Middle East Excellence Awards Institute 2008 Telecom World Middle East Awards Superbrand Council Middle East Excellence Awards Institute 2009 Time Out Dubai CSR Awards Honorable mention – Green Company 2010 Middle East Business Leaders Summit CMO Asia Awards 2006 Comms MEA Awards Shortlisted - World Communications Awards Best Customer Care 2008 Award for CSR Best Customer Care Provider Best Brand 2009 Superbrand Best Customer Care Provider Best Customer Care Best Community Programme International Business Awards Leadership in Corporate Social Responsibility Best Telecoms Brand Best Operator Social Contribution Best Customer Care 2011 International Business Awards Honourable Mention Green and CSR Programme Asia’s Most Preferred Brand 2011 International Business Awards International Business Awards 2010 Middle East Excellence Awards...
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