E-mail: firstname.lastname@example.org Mobile: +91 9810640005
Over the years, I have
• Gained expertise in comprehensive solution-selling in Telecom & Information Technology Sectors • Formulated & executed strategies to achieve targets in Enterprise & Retail Segments • Highly experienced in sales with an ability to work in the most competitive markets • Ability to handle a team of professionals from diverse backgrounds and demographic status • Ability to go beyond the normal routine and achieve outstanding results. • Handling project activities involving working out on various requirements & monitoring overall project operations for ensuring timely completion My Professional Experience has covered:
• Sales Operations
o Business Development thru relationship building with 'C' level & other decision-makers at Clients site and potential customers o Conceptualization of strategies to achieve preset sales & revenue targets and ensure profitability o Monitoring competition and devise effective counter strategies to penetrate new markets o Life Cycle Management of Enterprise Customers, and Account Relationship, hence long term loyalty o Well developed Interpersonal Skills with a creative streak matched by a capacity for detailed analysis o Flexible nature allowing me to adapt myself to people, circumstances and change • Service & Project Delivery
o Handling project activities involving working out on various requirements & monitoring overall project operations for ensuring timely completion o Identification of issues, risks and dependencies between projects and escalate as appropriate o Identifying improvement areas & implementing measures to maximize customer satisfaction levels o Assessing customer feedback, evaluating areas of improvements & providing critical feedback • Franchisee Operations & Customer Services
o Meet with franchisee owners and retailers on a regular basis and develop region wise promotional schemes to attract more customers o Monitoring & taking steps for improving channel’s ROI in turn the profitability of their business o Training to CSRs for adopting process based approach leading to customer satisfaction o Providing the service delivery as per the committed service level agreement (SLA) by the management & working towards improvement of the C-SAT My Career Graph:
1. Since Dec’11 with SPANCO Ltd.
As Sr. Manager (Govt.) based in Delhi, am handling multi-faceted role of the Sales, Implementation & Service Delivery for the Enterprise, Government/PSU Accounts a. Identify opportunities and develop potential customer base in the Enterprise / Named Accounts segment primarily through personal visits and online sources b. To understand the customer’s needs and to provide robust, technically competent solutions, thus building long lasting relationships with our clients. c. Coordinating with Pre-Sales team in responding to RFPs/NITs prior to making the Final Bid & provide technical product updates d. To ensure that all projects undertaken are implemented and delivered within the given timeframe. e. Conduct periodic project presentations and compile status reports as per the Customer Requirement. Assessing customer feedback, evaluating areas of improvements & providing critical feedback f. Providing the service delivery as per the committed service level agreement (SLA) by the management g. Identification of issues, risks and dependencies between projects and escalate as appropriate to the management h. Ensure Quality and timely Response to all Customer Communication i. Instrumental in processes for lifecycle management of Enterprise Accounts from acquisition, project completion & payment collection
2. Mar’11 - Nov’11 with Reliance Communications Ltd (Punjab Circle) As Sr. Manager–CWG, based in Amritsar, am handling...