ABC1 Inc. Mumbai, India Manager April 2010 to date
Deputy ManagerApril 2008 to March 2010
Assistant Manager June 2007 to March 2008
• Spearheaded the BCU (Business Control Unit) audit to streamline the monitoring of Branch-level banking and to ensure required compliances, both regulatory and non-regulatory • Achieved landmark increments in customer service levels and CASA (current account and savings account) inflows through large-scale “Home Banking” audits • Led a 4-member team for successfully conducting companywide auditing for “Clause 49”, a key, regulatory requirement (2007-2009); achieved a cost reduction of 63% in outsourcing budgets by conducting such audits internally in place of sub-contracting to other agencies. • Swiftly detected and stalled very significant revenue leakages; collaborated across various functions to ensure full recovery of said funds • Conceived and implemented innovative changes in auditing techniques across the Kotak Mahindra Group; thereby drove a 19% reduction in costs through operational efficiencies • Conducted the 2nd highest number of audits (16 in place of 11 planned audits) thereby meeting team targets (despite unexpected attritions) and within budgetary allocations. (FY 2007-2008) • Performance consistently rated as “Outstanding” and promoted twice during tenure
ABC2 Inc. Mumbai, India Team Coach / Project mentorMay 2004 to May 2007
• Spearheaded a 12-member team for project Transition Q in Mumbai, Pune and Delhi cities; achieved a large-scale turnaround by reducing manpower attrition to 4% (From 19%) and training period by 20% with parallel increment in CSAT (Customer Satisfaction) score from 2.5 to 4.1 (May 2006 to May 2007) • Awarded “Star of...