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Holiday representative:

Resort representatives look after and address the concerns of holidaymakers. The majority of resort representatives work overseas.

Resort representatives are employed by holiday resorts to promote activities and liaise with guests. As a resort representative, it will be your job to meet and greet visitors, answer questions, accompany guests on excursions and participate in events. Most representatives work on a seasonal basis and, whilst wage rates can vary, the opportunity to live (and often party) at some of the world’s most sought-after holiday destinations serves as an important incentive for many individuals wishing to enter this occupation.

Salary

Wages within this sector depend largely on your level of experience. Most representatives earn about £11,000 per annum, but experienced representatives can earn up to £15,000. Your employer is likely to cover the cost of accommodation and insurance, and opportunities may also be available for earning commission (such as by selling tickets for tours). However, this is likely to depend on the resort in question and the leniency of the employer.

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Responsibilities

As a resort representative, you will be required to meet guests on arrival and accompany them to their hotel accommodation. You will also need to provide them with information about resort facilities and the entertainment on offer in addition to attending these events yourself. You’ll also need to be on hand to answer guests’ questions and deal with problems as they arise, such as lost passports and accidents. You might be required to take on tasks of a more administrative nature as a part of the job, including arranging excursions and car hire services.

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Qualifications

Resort representatives don’t require any specific qualifications. However, employers will generally expect you to have good GCSEs, especially in Maths and English. BTEC degrees in Hospitality Management and Travel and Tourism are looked on favourably by employers, and a foreign language is always an asset in this industry. Remember that if you plan on working with children then a CRB check will be required.

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Skills

Here’s the lowdown on the sorts of skills you’ll need if you are to succeed within this field:

▪ Good communication skills - you’ll need to interact with guests from all over the world. Clarity is key! ▪ Patience – this will be essential when you’re called upon to deal with angry guests. ▪ Good level of self-confidence – it’s your job to promote the resort. ▪ The ability to stay organised - this job can be quite stressful and you can often find yourself put under pressure. Staying organised is therefore crucial. ▪ Good computer skills – remember, as with most jobs you’ll have to spend time completing at least some paperwork.

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Working Conditions

Resort representatives generally work on a seasonal basis, although this depends on the nature of the resort and the country in which it is located. As a resort representative, your job is bound to take you to the finest holiday destinations in the world, so it goes without saying that your working environment is likely to be fairly pleasant.

Whilst you’ll have to spend a fair amount of time dealing with practical and administrative matters, most of your day is likely to be spent outdoors promoting the resort and daily activities. However, you should be warned: it’s not likely to be all sun, sea, sand and parties. Early nights are likely to be a rarity and you’ll have to deal with angry guests on a regular basis.

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Experience

You’ll certainly be at an advantage if you’ve previously worked in another part of the travel and tourism industry. However, any evidence of previous employment in areas such as customer service, administration or leisure will be beneficial to your application. More importantly, however, is your personality. Tour...
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