Enterprise Systems

Topics: Customer relationship management, Oracle Corporation, Marketing Pages: 2 (316 words) Published: November 16, 2010
Enterprise Systems

Enterprise Systems

Michael Peele

IT 205

Axia College of University of Phoenix

Enterprise Systems

What are Enterprise Systems? According to Laudon and Laudon (2009), an Enterprise System is the ability to know how a business is performing. An Enterprise system allows one to account for inventory and the replenishment process. AN enterprise System allows for integration of different databases. The main database is able to acquire information from different departments. One could place an order for an item and the system can check a customer’s credit, order the item, set up delivery, and replenish the item. Sales figures and forecasts also can be achieved.

By using an Enterprise System, an organization can save time and money. The database takes much of the manual labor out of the process. One would not need to make hard copies. A person would not have to place manual orders, nor guess at inventory levels and replenishment. The system could help forecast sales and seasons for particular items. All departments are linked into a centralized station.

There can be challenges to the enterprise applications. Software would need constant updating to meet the needs of the business. The correct software would need to be used. There exists a few, PeopleSoft, Oracle, and SAP. There must be a standard set for the entire organization. Customer Relationship Management (CRM) plays a vital role as well. An organization must make sure that the CRM software meets the needs of the customer and the organization. An organization has to make sure they can change to adapt to using an Enterprise System effectively. There needs to be training and testing completed before the Enterprise System is implemented.

Laudon, K. & Laudon, J. University of Phoenix, Axia College. (2009). Essentials of Management Information Systems. Retrieved October 8, 2009, from Laudon, K. & Laudon, J. University of Phoenix, Axia College, Week...
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