Enterprise Resource Planning of Bumrungrad Hospital
This report is to give the information about Enterprise Resource Planning system of Bumrungrad Hospital. This report is divided into four parts; Bumrungrad Hospital overview, product and vendor overview, the system implementation, as well as the system's critical success factor.
Formed in 1980, Bumrungrad is one of Asia's largest private hospitals providing care to some 850,000 patients a year which some 300,000 are international patients from 154 countries. From opened 200-bed facility, today, Bumrungrad has over 2,600 employees with over 900 physicians and over 700 nurse, 554 inpatient beds and 500 medical units. Almost 400,000 are international patients from over 190 different countries. To cater for the needs of such a culturally diverse market, the hospital has implemented an integrated information solution that can, among other things, itemize medical bills and print drug labels in a variety of languages--all within a few minutes. And to be able to do so means that Bumrungrad's information systems have to be able to link billing information to not just the patient records kept by its medical officers, but also to the drug administration records from its pharmacy.
Moreover, most of the hospital information systems in use have roots in accounting and billing functions. These were bolted on over time to integrate with other functions, department by department. However, a hospital that has taken this approach in developing its IT architecture is likely to end up with a multitude of hardware and software, and databases accumulated from different departments. This means that it has to hire programmers to ensure that the different systems talk with one another. And, as more equipment is added, the system's complexity grows, which means that information is likely to be scattered across many databases. This makes it difficult for hospital staff to access up-to-date information on patients quickly.
It was this quest for instant access to information that
Formed in 1980, Bumrungrad is one of Asia's largest private hospitals providing care to some 850,000 patients a year which some 300,000 are international patients from 154 countries. From opened 200-bed facility, today, Bumrungrad has over 2,600 employees with over 900 physicians and over 700 nurse, 554 inpatient beds and 500 medical units. Almost 400,000 are international patients from over 190 different countries. To cater for the needs of such a culturally diverse market, the hospital has implemented an integrated information solution that can, among other things, itemize medical bills and print drug labels in a variety of languages--all within a few minutes. And to be able to do so means that Bumrungrad's information systems have to be able to link billing information to not just the patient records kept by its medical officers, but also to the drug administration records from its pharmacy.
Moreover, most of the hospital information systems in use have roots in accounting and billing functions. These were bolted on over time to integrate with other functions, department by department. However, a hospital that has taken this approach in developing its IT architecture is likely to end up with a multitude of hardware and software, and databases accumulated from different departments. This means that it has to hire programmers to ensure that the different systems talk with one another. And, as more equipment is added, the system's complexity grows, which means that information is likely to be scattered across many databases. This makes it difficult for hospital staff to access up-to-date information on patients quickly.
It was this quest for instant access to information that